Records Analyst

Required Position

Full-Time Appointment

Responsibilities

Reporting to the Manager, Records and Systems, the Records Analyst will manage and maintain student records and information systems to ensure accuracy and compliance with university standards. With a thorough understanding of student records processes and the Student Information System (SIS), the Records Analyst will handle inquiries, prepare official documentation, and support various data entry and maintenance tasks. The Records Analyst will support My LaurentianHub, providing expertise in case management, knowledge base, and process workflows.

• Respond to calls, emails and inquiries for the Student Records Office and the Registrar’s Office on a daily basis and perform all related duties including but not limited to, maintaining and updating student records, preparing various documents and deferred exams, providing information to students, staff and faculty, and writing official documentation as well as running various processes related to Student Records and the Student Information Systems (multiple interfaces).
• Maintain a production schedule which encompasses the needs of all university stakeholders, ministries, external partners, affiliates and third-party organizations related to the SIS of the ERP.
• Perform various types of data entry and maintenance tasks on the SIS of the ERP on a daily production schedule, including following project scheduling, elaboration of the requirements, data analysis and reporting, and follow through.
• Assist the Manager with the planning and requirements gathering and ensure the project deadlines are respected and due diligence is performed on each task.
• Handle all the project tasks and production tasks assigned to you by the IT project manager or Manager of Systems and Records.
• Develop documentation in both English and French for the University’s websites, mobile applications, social networks, mailing list, etc..
• Support My LaurentianHub as a Tier II and provide expertise and documentation related to, but not limited to, Case Management System, Knowledge Base, Process and Workflows, Privacy Management and various internal database maintenance;
• Handle and maintain for a variety of uses and applications, in both French and English, several different technical processes and ensure the procedures are followed and further enhanced;
• Handle student inquiries as a Tier II, by supporting and maintaining databases which are relevant to the SIS of the ERP systems;
• Work knowledgeably with other members of various teams and ensure that priorities are maintained;
• Perform other duties as assigned.

Qualifications

• Undergraduate degree (4 years) in Business Administration, Computer Science, Information Systems or in a related technical field;
• Four (4) to five (5) years of related work experience.;
• Experience in gathering business requirements, business analysis and system analysis as well as writing technical specifications;
• Requires extensive system knowledge to ensure the functionality meets Registrar's, the student and faculty needs;
• Able to exercise tact and diplomacy and deal with people in a calm and effective manner in sensitive situations;
• Strong attention to detail;
• Exceptional customer service skills;
• Interpersonal skills, with the ability to build rapport with a diverse group of individuals;
• Able to deal courteously and effectively with people at all levels;
• Able to prioritize and organize in a fast-paced, high volume environment with frequent interruptions. Able to maintain a high level of confidentiality;
• Able to work independently and take initiative as well as perform effectively as a member of a team;
• Strong computer skills, with experience with database queries and advanced spreadsheet operations;

• Ability to work fluently (verbal and written) in both official languages, French and English, is required.