JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Receptionist serves as the primary on-site contact for our client facility, delivering exceptional customer service while managing daily operations across reception, shipping, and administrative functions. This role requires seamless coordination between multiple client departments and our Toronto head office to ensure superior service delivery.
WHAT YOU WILL DO:
Reception & Guest Services
Greet visitors and manage all inquiries with professionalism and courtesy
Handle phone calls, visitor management, and guest pass coordination
Maintain reception area presentation and manage office supplies
Coordinate catering and office functions
Shipping & Mailroom Operations
Serve as primary Mailroom clerk handling all incoming/outgoing packages
Process international shipments including commercial invoices and customs coordination
Manage specialized equipment shipments to provincial installers and customers
Coordinate sample shipments for brewery and marketing teams
Oversee driver deliveries and logistics
Customer Service & Order Management
Collaborate with Customer Service team on daily order processing and delivery coordination
Process walk-in orders and payments on-site
Generate custom daily, weekly, and monthly reports for various teams
Administrative & Financial Support
Distribute employee payment information and process receipts
Support warehouse operations with shipping reports, orders, and payments
Assist with order processing and finalization
Client Relationship Management
Proactively manage hospitality services per client standards and KPIs
Collaborate across all JLL business lines (FM, Engineering, Transactions, Projects)
Ensure superior customer satisfaction through consistent service delivery
Health & Safety Compliance
Maintain safe working environment for all employees and visitors
Comply with all health and safety guidelines, policies, and procedures
WHAT YOU WILL BRING:Core Competencies:
Excel in fast-paced, transactional environments with strong attention to detail
Proactive client relationship management and customer service excellence
Proven project management skills with ability to handle multiple complex priorities
Strong problem-solving and analytical thinking capabilities
Key Skills:
Excellent written/verbal communication and presentation abilities
Proficiency in Microsoft Office Suite (SAP experience preferred)
Strong interpersonal skills and ability to work with all organizational levels
Change management and continuous improvement mindset
Essential Qualities:
Client-focused with professional stakeholder engagement approach
Collaborative team player who embodies JLL's core values
Positive, empathetic leadership style with strong work ethic
Physical presence required onsite for daily operations oversight
Experience Requirements:
Demonstrated ability to manage conflict and balance client/firm needs
Track record of delivering high-quality results under tight deadlines
Experience working with senior leadership and cross-functional teams
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.