Who We Are
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
Posting Period
Open: August 22, 2025
Deadline: August 28, 2025
Non-Union
Department Name
Trauma Program
The Trauma program at London Health Sciences Centre relies on robust data driven processes to inform medical, nursing and other health care provider quality improvement initiatives, program delivery, and education. The Quality Specialist is a key member of the Trauma Program team responsible to facilitate and support continuous quality improvement in trauma. The Quality Specialist will work collaboratively with trauma program teams to identify quality improvement opportunities, derive quality improvement initiatives, implement change ideas and participate in Plan, Do, Study, Act (PDSA) cycles. The role will also be expected to catalyze and provide quality improvement education and best practices.
The Quality Specialist will play a key role in LHSC activities related to Trauma Verification with primary responsibilities for Performance Improvement and Patient Safety (PIPS) initiatives/projects designed to ensure our trauma centre is practicing in line with evidence-based protocols, policies, and clinical guidelines to ensure patients receive the highest level of care.
Regular Full-Time
Hours of Work: 37.50 hours per week
Rate of Pay: $46.79 per hour - $58.48 per hour
Qualifications
- Successful completion of a Bachelor's Degree in Health Sciences or a related field
- Master's Degree in Health or Business Administration, Quality and Patient Safety, or a related field; preferred
- Current certificate of registration in good standing from a college under the Regulated Health Professions Act preferred
- Certification in Quality Management by an accredited institution preferred
- Lean/Six Sigma Certification preferred
- Minimum of three (3) years recent, related experience
- Five (5) years of recent, related experience in a trauma program, preferred
- Clinical trauma experience preferred
- Previous clinical and/or surgical experience considered an asset
- Demonstrated strong analytical, organizational, conceptual and problem-solving skills
- Strong interpersonal skills as well as the ability to work in a team environment
- A demonstrated commitment to achieving results through collaboration, in keeping with the vision, mission and values of the organization
- Knowledge of and experience with patient safety analysis techniques
- Advanced facilitation and negotiation skillsDemonstrated strong analytical, organizational, conceptual and problem-solving skills
- Strong interpersonal skills as well as the ability to work in a team environment
- Excellent verbal and written communication skills as well as presentation skills
- Advanced knowledge and understanding of quality improvement concepts with emphasis on systems improvement, continuous quality improvement
- Demonstrated excellence in identifying data needs to support decision-making and in determining appropriate data sources
- Time management and organizational skills
- Basic statistical knowledge preferred
- Experience with CERNER Electronic Health Record preferred
- Demonstrated computer literacy including Microsoft Office Suite and corporate productivity tools
- Demonstrated computer proficiency with Automated Clinical Systems
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values
- Demonstrated ability to attend work on a regular basis
Immunization Requirements
Teaching, Learning and Research
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. ?LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.? Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.? Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.
As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.
Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work or study permits. It is the employee?s accountability to ensure they are adhering to their specific permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.