Project Manager, Global High Net Worth

The Opportunity

Manulife is a leader in the Global High-Net-Worth life insurance market with capacity to write insurance on residents in over 150 countries. In 2023, the Global High-Net-Worth Life Insurance Business was formed to leverage Manulife’s enterprise-wide capabilities in serving the High-Net-Worth customer segment. By bringing together Manulife Bermuda with Manulife Hong Kong’s and Manulife Singapore’s International Brokerage Channels, the Global High-Net-Worth business can capitalize on the strengths of the three business units to accelerate growth in the HNW and Ultra HNW markets.

The Project Manager will report directly to the Senior Director of Program Management, be highly visible and critical for the implementation of top priorities to support HNW’s mandate of strategic growth. The successful candidate is highly organized and detail-oriented—able to spot the make-or-break elements that drive success—while also bringing strategic insight and independent thinking to navigate complexity. They will roll up their sleeves and collaborate closely with international cross-functional teams to drive collaboration, execution, and tracking of strategic business initiatives. This role operates in a global context, offering the unique opportunity to collaborate with diverse teams across multiple geographies.

Responsibilities

Project Leadership

• Lead the planning, solutioning, and execution of key initiatives, including ad-hoc projects and analysis.
• Translate complex business needs into actionable project plans that balance short-term execution with long-term impact.
• Facilitate regular project cadences (e.g., stand-ups, steercos, retrospectives) to drive transparency, accountability, and continuous improvement.
• Partner across business lines, geographies, and value streams to build high-trust relationships that support strategic outcomes.
Communicate effectively to motivate, empower, and align cross-functional teams.

Project Health Management

• Monitor project health using critical metrics, burn rates, and risk indicators; proactively address issues to maintain momentum.
• Track financials and perform cost analyses to assess the health of growth initiatives.
• Identify, address, and call out risks that may impact timelines, scope, or budget.
• Prepare and present project status updates and post-implementation reviews to senior leadership, in coordination with the Regional PMO.
• Continuous Improvement and Change Management
• Act as a change agent by applying modern methodologies (e.g., Human Centered Design) to promote new ways of working.
• Identify and implement process improvements to enhance efficiency and scalability.
• Collaborate with cross-functional teams to challenge the status quo and enable sustainable growth.
• Champion a culture of continuous learning, innovation, and adaptability.

Preferred Qualifications

• Bachelor’s degree required; MBA or other postgraduate degree preferred.
• Proven project management and delivery expertise, with the ability to lead complex, multi-stream initiatives across teams and divisions. Certifications (e.g., PMP) and familiarity with Agile, Waterfall, and Hybrid methodologies are a plus.
• Strong financial acumen, including the ability to build business cases, assess cost-benefit trade-offs, and manage project financials.
• Strategic problem solver with the ability to translate long-term goals into actionable plans and make decisions in ambiguous environments.
• Excellent problem-solving skills—able to tackle complex challenges, develop actionable plans, and implement effective solutions.
• Skilled communicator—able to craft compelling narratives and engage both technical and non-technical collaborators.
• Effective influencer—able to negotiate, build consensus, and drive outcomes across varying levels of authority.
• Technology-savvy – Proficient in project management software and tools (e.g., Planview, JIRA), and able to use emerging technologies such as AI-powered assistants (e.g., ChatGPT), Office Suite (e.g. Excel, PowerPoint), and data visualization tools (e.g. PowerBI) to enhance planning, communication, and decision-making.
Business insight; knowledge of the international high-net-worth insurance market is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.