Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
Position Overview: We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.
Key Responsibilities:
- Organize and lead project team status meetings and working groups.
- Monitor project execution to ensure objectives and milestones are met within established timelines.
- Create and present project status reports to stakeholders.
- Track and manage change requests from both internal and external sources.
- Assist the internal team with customer inquiries and feedback, ensuring timely responses.
- Collaborate with clients to clarify project requirements as needed.
- Work with department supervisors to ensure timely delivery of client data.
- Communicate any anticipated delays to clients proactively.
- Support the sales team with quotations and pricing as needed.
- Perform administrative tasks and facilitate inter-departmental communication.
- Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025.
- Adhere to all company health and safety policies.
- Maintain up-to-date supply inventory and order necessary supplies.
- Participate in internal and external audits and assist with analyst training.
- Manage the communication internally and externally regarding investigations for Out of Specification (OOS), Out of Trend (OOT), and Non-Conformance Reports (NCR).
- Communicate critical action items to relevant parties.
- Accurate data entry will be essential for maintaining up-to-date records.
- Assisting with logistics for timely sending and receiving of samples, ensuring proper tracking and handling occasional customs matters.
- Perform other related duties as assigned.
Qualifications
- Experience with Laboratory Information Management Systems (LIMS) and transfer programs is an asset.
- Minimum of 3 years of experience in a related field, with a Bachelor's or Master's degree; or a Diploma with 5+ years of experience.
- Strong understanding of GMP and ISO 17025 requirements.
- Excellent written and verbal communication skills in English.
- Exceptional organizational skills with a high level of accuracy and attention to detail.
- Ability to work independently while fostering a collaborative team environment.
- Strong multitasking abilities and composure under pressure.
- High level of professionalism and discretion in handling confidential matters.
- Proficient in MS Office Suite (Outlook, Word, Excel).
- Self-motivated, disciplined, and capable of maintaining high productivity.
- Willingness to learn and adapt quickly to new information and scenarios.
Working Conditions: This position involves working in both office and laboratory environments, with moderate activity levels and some light lifting. Occasional evening or weekend work may be required.
Additional Information
At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.
Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.
As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca
We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.
This posting is supported by AI technology to assist in screening candidates and resumes.
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