Program Assistant II, Security and Training Programs

Campus Location: New Westminster

Regular / Term: Term Full-Time (Now to March 27, 2026)

Closing Date: Open Until Filled

Position Summary

This role is designed to ensure the smooth operation of JIBC’s programs by providing essential support in customer service, program delivery, financial support, and technical assistance for students and staff. The Program Assistant II provides administrative and operational support to ensure the seamless delivery of the program area, as well as fosters and maintains strong relationships with community partners. As a key contributor to the success of JIBC’s educational programs, the position involves a diverse set of tasks.

This multifaceted role ensures the seamless delivery of both online and in-person courses by managing course logistics, maintaining accurate student records, scheduling and proctoring exams, and supporting faculty and students with technical troubleshooting. Additional administrative duties include drafting correspondence and documents, and providing support for grading and record-keeping. The incumbent also responds promptly to inquiries and questions. The Program Assistant II maintains the divisional webpages, and monitors the general inbox.

With a strong focus on accuracy and service, the role includes managing invoicing, tracking client lists and activity, and ensuring compliance with service agreements. They review financial transaction documentation to ensure clients are paying for services rendered and that their accounts are up to date before granting additional activities.

This position requires sound judgment, attention to detail, and the ability to navigate complex situations while fostering an inclusive and supportive learning environment.

Whether maintaining systems, responding to inquiries, or identifying improvements, the Program Assistant II helps create a reliable and welcoming experience for everyone connected to JIBC’s programs.

Qualifications & Requirements:

• Secondary school graduation, plus three years office experience, or an acceptable equivalent combination of education, training, and experience.
• Demonstrated proficiency in MS Office, Adobe Acrobat, Blackboard, Colleague, filemaker, Excel, Outlook, Drupal, Unit4 and Proctorio
• Demonstrated time management, planning and organizational skills
• Excellent knowledge of multiple web browsers (Google Chrome, Safari, Edge) and ability to provide basic technical support to students
• Ability to exercise tact, discretion and maintain student confidentiality in preparing, handling, and disclosing information when third parties are requesting information (WorkSafe, employers etc..)
• Ability to communicate effectively verbally and in writing with students, instructors, clients and coworkers.
• Ability to carry out complex instructions accurately.
• Ability to gather, record, and organize information for Canine validations, Advanced Security Exams, Gaming Security Exams and Casino Surveillance Operator invoicing.
• Ability to prioritize students and organizational requests efficiently based on sound technical knowledge of task and time requirements when receiving multiple requests at the same time vis email, phone calls, teams and walk ins.
• Proven ability to work independently and meet deadlines;
• Experience in the continued revision and upgrading of internal documentation such as instructor documents and documents on the website.
• Familiarity with Security regulations in regards to expirations, exemptions, licensing, tracking, certification, challenging, and requirements.
• Excellent time management skills to prioritize and complete assignments and schedule activities
• Demonstrated student-centred problem-solving skills and exhibit strong interpersonal & customer relations skills for when a student calls in upset/distraught
• Ability to calmly deal with upset, angry, demanding or unpredictable clients/students/members of the public with a high degree of tact, courtesy, and diplomacy
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts;
• Ability to independently establish work priorities, multi-task, and meet deadlines while working with frequent interruptions from phone calls, teams messages, coworkers, emails, meetings, and deadlines.
• Frequently and independently balance the demands of conflicting priorities, problems, deadlines and concurrent projects;
• Understands the principles of computer hardware and software to analyze, troubleshoot and problem solve computer settings/issues for students.

About JIBC

Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture – supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study – from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis – as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers:

We offer compensation in lieu of benefits and vacation for the duration of this term role.

How to Apply

Interested applicants must submit their application and all required documents online. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All applicants must submit a cover letter with their application. Only candidates selected for an interview will be notified.