Company Overview
Rankbreeze is on a mission to help Airbnb hosts make better decisions with data through thought leadership and automation. Our platform empowers short-term rental owners with insights and tools to increase their bookings and optimize their listings. If you thrive in a dynamic & mission driven environment, then this role is for you!
Role Overview
We are looking for a Product Support Specialist to help our users get the most value out of Rankbreeze and support the smooth delivery of our services. In this role, you’ll work closely with users to provide helpful, timely support, while also collaborating with internal team members to keep service tasks on track.
You’ll play a key role in improving how we work by contributing ideas and helping streamline our processes as we grow. This is a great opportunity for someone who thrives in a dynamic environment, enjoys collaborating with both internal and external stakeholders, solving problems, and wants to be a part of a fast-paced startup with lots of room to learn and grow.
You’ll be responsible for:
- Coordinating client projects so deliverables are high-quality and on time.
- Keeping track of timelines and making sure clients, writers, and editors stay in sync.
- Supporting users with timely, helpful responses to software and service-related inquiries.
- Sharing user feedback and insights to help improve our product and services over time.
Key Responsibilities:
Client Support & Coordination
- Provide timely, high-quality support to users of our software and listing optimization services
- Guide customers through the onboarding and fulfillment process with clarity and care.
- Manage service timelines and coordinate deliverables between team members and clients.
Project Management
- Keep service deadlines on track and take initiative to flag or resolve delays.
- Regularly identify areas for workflow improvement and propose new ways to streamline operations.
- Monitor task progress across multiple projects and ensure smooth handoff to the clients.
Process & Product Feedback
- Identify recurring pain points and recommend system/process updates.
- Suggest product and service enhancements based on client feedback and team observations.
- Collaborate with the team to improve the customer experience, both through automation and personal touch.
Required Skills & Experience:
Project Coordination Skills
- Highly organized and comfortable keeping track of multiple timelines and tasks.
- Detail-oriented with the ability to juggle short-term tasks and long-term planning.
Customer Success Mindset
- Personable, empathetic, and proactive in communication.
- Strong written and verbal communication skills.
Technical Comfort
- Quick to learn new software and comfortable using different tools.
- Familiarity with tools like Slack, Canva, Intercom is a plus.
Mindset & Soft Skills
- Action-oriented, self-directed, and outcome driven.
- Fast learner who enjoys figuring things out on the go.
- Works well with others and communicates openly.
- Thrives in a fast-paced, flexible environment.
Why Rankbreeze?
- Join a fun, stimulating & fast-paced startup environment
- Be part of a growing Canadian tech company
- Work in a flexible remote environment
- A competitive salary with professional growth
- Paid time off
How to Apply
- Answer all the questions within this job posting. Include the word “orange” as part of your response in a fun and unique way. This helps us understand that you’ve read the job posting in its entirety before applying.
- Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work examples and references.
- Submit pre-interview answers here: https://www.videoask.com/ff2pjg4lc
Job Type: Full-time
Pay: $40,000.00-$43,000.00 per year
Benefits:
- Paid time off
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- What project are you most proud of? Please provide as much detail as possible to help us get to know you better!
- Describe a time when you identified a way to improve a workflow or process. What was the impact?
Work Location: Remote