We are seeking a strategic and execution-focused Product Manager to join our outstanding Product team and lead the development and evolution of our human-powered services portfolio. Be at the forefront of making the digital world accessible to all. Take ownership of delivering innovative products that improve digital accessibility across the web and contribute to an extraordinary user experience!
Key Responsibilities
Service Definition & Strategy
- Define and evolve the portfolio of services in alignment with customer needs, regulatory requirements, and business goals, including services such as manual audits, assistive technology testing, onboarding, and extended expertise offerings that complement our software platform.
- Align cross-functionally with Service Delivery, Customer Success, and Sales to ensure service descriptions are clear, accurate, and aligned with delivery capabilities.
- Full stack product management: Drive and complete the full end to end product development process from discovery through to implementation and launch.
- Product strategy: Execute on the roadmap and provide input into the product strategy and prioritization
Customer-Centric Design
- Voice of customer: Leverage quantitative and qualitative research techniques to understand user needs, developing new opportunity hypotheses and experiments that drive product success.
- Ensure services are scoped with clear deliverables, levels of effort (LOE), and service level objectives (SLOs).
Cross-Functional Collaboration
- Partner with Product Operations to leverage data and insights that inform service strategy and pricing.
- Work closely with Sales, Marketing, and Customer Success to ensure services are positioned to deliver to customer expectations.
Operational Excellence
- Define and track key performance indicators (KPIs) for service adoption, delivery efficiency, and customer satisfaction.
- Support the development of scalable processes and documentation to streamline service delivery and reduce escalations.
Go-to-Market Enablement
- Collaborate with Product Marketing and Learning teams to develop collateral and training that supports the sales and onboarding of services.
- Ensure alignment between pre-sales process and post-sales execution.
- Product Delivery: Coordinate the product delivery process from alpha/beta MVP stages to general release, ensuring a transition.
Qualifications
- 4+ years of product management experience, with a focus on services or hybrid product-service models.
- Deep understanding and confirmed experience with product management methodologies.
- Experience working with professional services in a SaaS or enterprise environment.
- Using evidence-based decision-making techniques.
- Shown ability to lead cross-functional initiatives and influence without authority.
- Excellent communication, analytical, and organizational skills.
- Solid understanding of accessibility, compliance, or digital transformation services is a plus.
Application Process
If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Are you interested in immediate consideration? If so, please submit your cover letter and resume in English to be considered for this role!
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.