This role provides essential support to external volunteers, staff and the Sponsored Campaign Representative team during the peak campaign period. The Portfolio Support Specialist, Gaming and Digital Fundraising coordinates gaming requests, online raffles and 50/50 activities, manages general enquiries, and coordinates other activities to ensure compliance with AGLC Terms and Conditions on raffles under $20,000. This position also supports peer-to-peer fundraising and other online fundraising tools, as required. This position reports to the Portfolio Manager, Digital Services.
This is a temporary full-time Monday – Friday position (36.25 hours/week) from August 25 to December 19, 2025.
About the Role:
- Receives Raffle and 50/50 requests from United Way volunteers and ensures compliance with Alberta Liquor, Gaming and Cannabis regulations. Issues gaming licenses and works with volunteers to ensure accurate reporting to AGLC.
- Maintains tracking system on all licenses issued and submits financial reporting to AGLC when raffles are completed. Follow-up with external volunteers on outstanding raffle reporting for traditional ‘pull-ticket’ raffles. Submits reports directly to AGLC when raffles are completed.
- Administers online raffle and gaming activities, by setting up information, branding and developing customized online raffles using online software & tools. Provides customer support throughout the raffle process.
- Acts as a key point of contact for internal and external stakeholders by providing information, responding to or redirecting gaming inquiries, and ensuring compliance with AGLC Terms & Conditions. Also, monitors the CampaignSupport@myunitedway.ca central admin support email inbox and responds to gaming requests and directs enquiries to others when necessary. Reports escalated customer issues.
- Coordinates and oversees online raffle activities, ensuring tickets are mailed to purchasers, physical ticket draws are held, invoices are requested, vendor invoices are submitted for payment, requests prize payout for raffle winners and completes other tasks as required.
- Sets up P2P fundraising instances and support external fundraisers to build their site content.
- Sets up Event Bright instances to support workplace special event fundraising.
About you:
You are eager to apply your exceptional customer service and administrative skills to this role. You have a can-do attitude, are outcome driven, and approach situations with empathy and collaboration. Thinking creatively, staying organized, and building relationships is how you thrive. You love operating in a digital environment and are proficient with MS Office (we use Office 365 – MS Teams, SharePoint), and enjoy learning and using new technology.
Your background includes a high school diploma and two years of administrative experience. A combination of education and experience will also be considered.
You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.
You see yourself in our Values.
We value and operate with a commitment to:
Creating solutions.
Continuous learning.
Being courageous in our work.
Capturing our customers’ hearts and minds.
Being insights driven and utilizing real data.
Applying a lens of equity and inclusion to all that we do.
Why work with us?
We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is hybrid - with time spent both collaborating in the office as well as remotely.
United Way looks at the big picture in order to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.
At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.
Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:
- Flexible hours (Hybrid work environment)
- Birthday off
- Professional Coaching
- LinkedIn Learning
- 4% vacation
- The hourly rate for this role starts at $22.25
*(Starting salary based on experience and budgetary considerations)
United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca