Marketing Statement
Metro Vancouver Transit Police ("Transit Police") is the leader in regional public transit policing, operating across 22 communities. It provides policing services to all modes of transit: Bus, SeaBus, SkyTrain, and West Coast Express. In partnership with cross-regional partners, Transit Police prevents crime and provides coordinated police services to transit users throughout the region. It also seeks to have a workforce that is responsive to and reflective of the many diverse communities is serves.
Responsibilities
We are looking for experienced Communications Operators to join our team as we provide exceptional call taking and dispatch services to the Metro Vancouver Transit Police, our TransLink partners and the ridership.
Our unique Communications Centre works closely with Jurisdictional Police within Metro Vancouver and offers 10.5 hour shifts on a 4 on 4 off pattern at our Headquarters in New Westminster.
Our OCC staff answer emergency and non-emergency phone calls and text messages creating and dispatching files using the Motorola Operating Console (MOC) and Versaterm CAD. A variety of CPIC related tasks are completed within the OCC using RMS 8.1 including: confirming warrants and conditions, adding IRP details, sending CPIC narratives and monitoring/responding to requests received by CPIC.
Our teams monitor Translink radio channels and files created by other Police agencies in order to assist with incidents in/around Skytrain stations and bus loops. Working closely with the Operations Centres, we are able to request real time CCTV monitoring as well as Skytrain and Bus holds.
In addition to Patrol, our specialty units include; K9 Teams (Explosive Detection), Targeted Traffic Services, Community Engagement Teams, Indigenous Liaison Officers, Crime Suppression Teams, General Investigation, and Mental Health Officers. We also have a close working relationship with our Waterfront Volunteer members.
Qualifications
To qualify you must be a Canadian Citizen or a Permanent Resident.
Typing speed minimum 60 wpm with high degree of accuracy.
Ability to work 4 days on/4 days off rotation.
Excellent critical thinking skills with a proven ability to make sound decisions.
Must be an exceptional multi-tasker with the ability to manage demanding high stress situations while working well as part of a team.
Customer service oriented with the ability to communicate effectively (orally and written).
Possess sound geographical knowledge of the Lower Mainland and Skytrain system.
Education
Grade 12 or equivalent.
Experience
Minimum of 2 years Police Call taking and Dispatch experience using Versaterm CAD and RMS.
Other Information
Shortlisted candidates will be contacted for:
- Technical skills testing (typing, decision making, data entry and other relevant skills)
- Pre-screening phone interview
- Behavioural based panel interview
- Reference Checks
- Security Clearance screening and intake interview
Work Schedule
4 consecutive day, afternoon, or evening shifts, followed by 4 days off.
Work Designation
Resident. This position works predominately on-site.
Rate of Pay
Group: 8
Salary: $41.73 - $50.05 per hour ($6,351- $7,618 monthly)
Must be legally entitled to work in Canada.
Your benefits will include:
- Extended Health and Dental Coverage
- Group Life Insurance
- Participation in the pension plan applicable to employees of TSML
- Employee & Family Assistance program
- Access to Fitness Facility/Gym
Conditions of Employment
Applicant will be required to possess or have the ability to obtain and maintain enhanced security clearance.
How to Apply
Please click the 'Apply' button at the top right corner of the page or go to http://www.transitpolice.bc.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Closing Date: August 13, 2025
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Transit Police are committed to employment equity