Physical Security Operations Centre Supervisor

Company Description

ADGA provides strategic vision, world-class technology and service excellence in the areas of defence, security and enterprise computing to clients in the federal government, other levels of government and the private sector. In a world dominated by convergence, ADGA provides the expertise and innovation that organizations need to stay safe, efficient and productive. This is based on an exceptional balance sheet built since 1967, protecting some of Canada's most critical assets. Headquartered in Ottawa, with offices across Canada, ADGA is a privately owned Canadian company employing more than 800 employees, technical consultants and subject matter experts.

Job Description

ADGA is hiring a Physical Security Operation Centre Supervisor to manage our banking client’s Physical Security's ' Incident Reporting Centre (IRC) based in the Greater Toronto Area (Downtown Toronto & Mississauga). This site is the current intake, triage and escalation for physical security & life safety matters for our client in Canada, Europe, and Asia-Pacific.

Our goal is to increase the security maturity of our banking client by creating a best-in-class, data driven, intelligence led Global Physical Security Operations Centre (GSOC). We will employ a holistic, proactive, and risk-based approach to security operations by elevating the capabilities of three main areas: People, Processes and Technology.

The Supervisor will manage IRC activities overnights, weekends and holidays and is directly accountable for the effective and efficient management of third-party IRC staff. This role leads and develops a team responsible for 24/7 monitoring of threats and managing the tools and processes that protect our client against physical security threats. The Supervisor collaborates with various Global Physical Security (GPS) as well as other lines of business teams to help enhance the security posture of the organization.

Job Tasks:

• Manage IRC activities and supervise IRC third-party Staff
• Monitor and identify threats, trends, and incidents affecting our client.
• Exceptional attention to detail, documentation, investigative and report writing skills
• Comfortable with ambiguity and working with large amounts of data and information
• Draft and review detailed reports on critical incidents.
• Handle sensitive and confidential information.
• Coordinate security guards as needed.
• Monitor and facilitate security-related incidents.
• Assess threats and make decisions based on data.
• Participate in Physical Security projects and monitor access control systems.
• Respond to security notifications and liaise with emergency services.
• Conduct open-source research and develop intelligence products.
• Multi-task and support decision-making and problem-solving.
• Understand and apply operating policies and procedures.
• Support business processes, procedures, and process improvement opportunities.
• Participate as a team member and support a positive work environment.
• Enhance knowledge, participate in knowledge transfer, and personal development.
• Keep others informed about project status and relevant information.
• Contribute to a diverse and equitable work environment.
• Act as a brand champion for the business area and the bank.
• Lead and coach the team to improve service levels.
• Handle everyday issues effectively and ensure partner problems are resolved.
• Deliver superior experience to partners and support employee development.
• Plan, organize, and coordinate activities and resolve operational issues.
• Lead by example and promote team effectiveness.

Additional Information

Work-Life Balance  

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). 

Belong@ADGA  

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation  

Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.

Comprehensive Benefits and Total Rewards  

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs.