Personal Support Worker

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: CUPE 
Site: Toronto General Hospital
Department: Inpatient Mental Health, 8 Eaton South
Reports to: Manager, Program Services
Wage Range: $31.00 - $31.89 per hour (start rate is non-negotiable and in accordance with collective agreement requirements)
Hours: Various
Shifts: Days/Evenings/Weekends
Status: Casual
Closing Date: July 17, 2025

Job Summary

The Personal Support Worker (PSW) is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the provision of patient care. 

Duties

• Assist patients with activities of daily living: This includes feeding, lifts and transfers, bathing, skin care, oral hygiene, and toileting. 
• Perform tasks assigned or as delegated by an RN or RPN in compliance with the RHPA for which appropriate education and training has been completed. RNs and RPNs will be responsible for the oversight of the PSW when performing the assigned or delegated tasks. Delegated tasks can include actions that involve insertion of a digit or instrument into a body cavity, or any care or procedure under the dermis, for example. 
• Communicate and demonstrate basic information in accordance with a patient’s pre-established Plan of Care. 
• Ensure a safe environment for patients and staff by reporting and documenting unsafe conditions such as broken equipment as well as any patient behavioral, physical, or cognitive changes. Safety concerns must be reported to an RN, RPN or other regulated health provider, in compliance with patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients. 
• Complete and maintain related patient records and progress notes, as per hospital policy. 

Qualifications

• Current registration with the Health and Supportive Care Providers Oversight Authority (HSCPOA); 
• Current Basic Cardiac Life Support (BCLS) Certificate; 
• Behavioral management training (such as PIECES, U-First, CPI) is considered an asset 
• Ability to meet the physical demands of the job required including: ability to stand, stoop, walk, bend, lift, push, pull and reach without any physical discomfort on a continuous basis; transferring patients with appropriate assistance; ability to stand for extended periods of time; ability to lift in excess of 40 kg 
• Acute care and/or previous rehab experience considered an asset; 
• Good attendance record is required
• Recent six (6) months direct patient care experience
• Ability to speak, read, write and comprehend the English language
• Knowledge of the Occupational Health & Safety Act and other relevant legislation
• Knowledge of the Workplace Hazardous Materials Information System (W.H.M.I.S.)
• Demonstrated independence, a positive attitude and the willingness to work effectively in a team
• Excellent computer skills
• Ability to facilitate unit functioning and smooth patient care flow
• Ability to maintain a consistent level of productivity and efficiency
• Ability to perform responsibilities in a courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards 
• Awareness of Patient Centered Care 
• Exercise initiative and good judgment with ability to multi-task 
• Compliance with confidentiality requirements under UHN Privacy Policy 
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand 

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.