Patient Information Clerk - Cardiac Critical Care Unit

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

As a Patient Information Clerk, you will be the first point of contact when patients and families arrive. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. Supporting the operation of the department, you will provide clerical and administrative functions in a proactive and organized manner.

Here's What You'll Get To Do

• Act as a liaison between patients/families and the CCCU and PICU staff
• Assist patient/families within your scope
• Maintain patient charts, as well as electronic and paper patient information
• Answer the phones
• Page providers and services within the hospital
• Perform other duties as assigned
• Register patients when bridge calls are initiated

Here's What You'll Need

Essential Requirements

• Previous clerical experience in a hospital/medical environment
• Experience with patient registration systems
• Basic proficiency with computers (ie Microsoft Office Suite/Office 365)
• Strong communication, interpersonal and organizational skills
• Excellent telephone communication skills
• Demonstrated problem solving abilities
• Focus on teamwork a must
• Ability to be self-directed, flexible and take initiative
• Attention to detail and efficient time management
• Strong customer service orientation

Assets

• Diploma from a recognized Medical Administration program
• Medical Terminology certificate
• Prior experience with EPIC

Employment Type

• 0.1 FTE, Casual
• Shifts include day, night, weekend, statutory holidays, and varying shift lengths

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.