Company Description
Are you passionate about promoting healthier, more sustainable lifestyles? Do you thrive in a customer-focused environment where you can make a difference every day? We are seeking a dedicated Customer Service and Sales Rep to join our team.
**About Us**
We are a mission-driven company committed to creating safer, healthier sleep solutions for families. Our award-winning organic products are handcrafted with the highest quality materials and strict adherence to environmental sustainability.
**Position Summary**
As a Customer Service and Sales Representative, you will be the first point of contact for our customers, delivering exceptional service and support. You’ll assist with inquiries, resolve issues, and help customers choose the perfect organic sleep solutions tailored to their needs.
**Key Responsibilities**
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide detailed product information and recommendations based on customer needs.
- Assist customers with order placement, tracking, returns, and exchanges.
- Resolve customer concerns in a timely and effective manner, ensuring satisfaction.
- Collaborate with internal teams to address customer feedback and improve service processes.
- Maintain up-to-date knowledge of company's products, policies, and promotions.
**Qualifications**
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and tools.
- Passion for health, wellness, and sustainability is a plus!
**What We Offer**
- Opportunity to work with a purpose-driven company making a positive impact.
- Supportive and collaborative work environment.
- Discounts on our products.
**How to Apply**
If you’re ready to join a team dedicated to healthier sleep and a greener planet, we’d love to hear from you! Please send your resume and a brief cover letter outlining your customer service experience and interest in this job via this post.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**We look forward to hearing from you!**
Job Types: Full-time, Part-time
Pay: $19.00-$20.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Sales: 2 years (required)
- Customer service: 2 years (required)
Language:
- English (required)
Location:
- Toronto, ON M4G 3B5 (preferred)
Work Location: In person
Expected start date: 2025-06-17