We are seeking to fill a PART TIME or FULL TIME front Front Desk Agent at out Award Winning Hotel.
DUTIES AND RESPONSIBILITIES:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- IMPORTANT: Duties also include
- Cleaning, vacuuming, and mopping of public areas (lobby, meeting room, elevators, etc.), office and back office areas
- Organizing and cleaning supply shelves
- Some laundry
- Pay: $20 to start plus increases after probation period, and further depending on performance.
- Min. 6 month commitment required, as this position requires minimum 3 month training period.
- Must have fluent English speaking both in-phone an in-person, and writing (lots of e-mail writing).
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$23.00 per hour
Additional pay:
- Bonus pay
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you reside currently in Terrace?
Experience:
- customer service: 1 year (required)
Work Location: In person