Join us to shape the future of St. Catharines!
At the City of St. Catharines, we are committed to realizing the vision outlined in Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring—not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.
Here’s what you can count on when you work with the City:
- Great People: Work with a supportive team and leadership focused on your success.
- Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
- Training & Development: Access training and development funds to support your professional growth.
- Competitive Pay: Receive competitive pay from a certified Ontario Living Wage Employer.
- Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions.
- Balance & Benefits: Experience flexibility through our hybrid work environment, plus health, dental, and vision benefits (available to eligible employees).
About the Role:
Reporting to the Revenue and Collections Manager, the Parking Supervisor is responsible for overseeing the daily parking and enforcement operations within all city owned facilities ensuring quality service delivery of specific programs and activities to ensure public safety and meet operational effectiveness and corporate service standards.
What You Will be Doing:
- Supervise the daily operations of Parking Services including the planning, coordination, execution, and administration of staff and parking related functions.
- Provide oversight of the Parking Enforcement Officers to ensure work is carried out in accordance with City and departmental standards and legislated requirements including Administrative Monetary Penalties, Highway Traffic Act, and City specific by-laws.
- Responsible for resolving unusual or escalated public complaints or inquiries related to parking violations and authorizing adjustments in accordance with City policy.
- Develop division budgets for approval, maintain actual expenditures accordingly and provide explanation for variances in parking accounts.
- Review and recommend changes to the Rates and Fees schedule based on market rates, comparator municipalities and in accordance with the strategic priorities of Council.
- Establish and maintain procedures for parking violations, enforcement, and parking meter coin collections.
- Prepare reports for presentation to various committees and City Council.
- Perform research with a commitment to continuous improvement and implement strategies to achieve operational effectiveness and efficiencies.
- Oversees the tracking, monitoring, and reconciling of revenue generate from parking meters, pay station, and parking permits.
- Initiate, manage and/or participate in major projects related to various parking related functions including but not limited to computer systems and procedures, license plate recognition, beach parking, enforcements services, and developing options and recommendations for the structure and function of Parking Services that align with the City’s strategic plan.
- Liaise with various internal and external stakeholders in the planning and execution of various ad hoc and long-term parking needs i.e. Downtown Business, Meridian Centre, Performing Arts Centre, special interest groups, road closures, S’no parking, etc.
- Performing all other job-related tasks or special projects as directed.
These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.
About You:
Qualifications:
- Post-secondary education in Business Administration, Law and Security or related field.
- Minimum of 3 years of progressively responsible experience in parking operations, municipal enforcement, or transportation services.
- Minimum 2 years of supervisory or leadership experience in a unionized or public sector environment is preferred.
- Demonstrated comprehensive knowledge of the Ontario Highway Act and working knowledge of Ticket Tracer, Iparq, Authorized Requester Information Services (ARIS), Administrative Penalty Policy, Payment Card Industry (PCI) data security standards, various By-laws, fire route maps and Geographical Information Systems (GIS) mapping.
- Experience with Zeag, Centaur, Blinkay, Precise, Moneris Honk mobile and/or similar technologies and applications.
- Experience with cash management, financial reporting, scheduling, and supervision, performance management, and training.
Skills:
- Thorough knowledge of municipal bylaws, provincial legislation (e.g., Municipal Act, Highway Traffic Act, Accessibility for Ontarians with Disabilities Act), and parking enforcement practices.
- Familiarity with parking technologies including handheld enforcement devices, license plate recognition (LPR), and permit management systems.
- Strong analytical and organizational skills, with the ability to interpret data and implement process improvements.
- Excellent interpersonal, conflict resolution, and communication skills.
- Ability to work collaboratively across departments and with external contractors or vendors.
- Proficiency in Microsoft Office and parking-related software platforms.
Other Requirements:
- Proficient in all MS Office applications, particularly Excel and database management.
- Valid Ontario Driver's licence, Class "G", with a clean driving record.
- Demonstrated commitment to enhancing a safety culture.
- Proven completion of the Ministry of Labour Supervisor Health and Safety Awareness training.
Other Job Details:
- Pay Rate: $88,416 to $103,431
- Employee Group: Non-union
- Department: Financial Management Services
- Position Type: Permanent, Full-time
- Work Mode: Hybrid
- Work Location: City Hall
- Hours of Work: Monday to Friday; 8:30 AM to 4:30 PM
- Number of Openings: 1
- Job ID: 2025-162
- Posted Date: August 20, 2025
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To ensure fairness and efficiency in our recruitment process, we request that all applications be submitted through our official portal at https://stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.
The City of St. Catharines does not use AI Technology in any part of the recruitment process.
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.