Operations Analyst II

Are you a highly skilled and strategic thinker with a passion for data and process improvement? The City of Edmonton's Parks and Urban Forestry Section is looking for an Operations Analyst II to join the Operations Performance and Analytics team. In this role, you will be a key subject matter and technical expert, leading complex projects that create user-friendly tools and processes to increase planning efficiency and operational effectiveness. Your work will be crucial in ensuring that operational resources are tracked and accurately reported, which helps to boost effective communication with Edmonton residents about the services we provide. This position is an exciting opportunity to lead and mentor a team, influence key decisions, and contribute to the ongoing success of our city's parks and urban spaces.

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  Supervise an analytics team that provides efficient and effective data, financial, administrative, and technical operational services

• Lead complex process initiatives and continuous improvement projects to support service delivery and system modernizations
• Design, implement, and maintain user-friendly resourcing tools that allow for forecasting, trend analysis, and real-time resource reallocation
• Lead internal and external benchmarking initiatives and drive the development of annual reporting improvements
• Consult with diverse collaboration groups, including leadership, internal business areas, and external partners, to understand data governance, policies, and processes
• Provide meaningful recommendations that influence decision-making related to budget allocations, funding, and changes to field operations
• Oversee the Parks and Urban Forestry SAP Plant Maintenance and Material Management modules, as well as the SAP CRM notification processes

• Perform other related duties as required

• University degree in computer science, engineering, business administration, statistics, mathematics, commerce, or a related discipline; equivalent education and training may be considered

• A minimum of four (4) years of directly related work experience in data analysis, reporting, performance management, planning and project management
• A minimum of four (4) years of hands-on experience with SAP Plant Maintenance
• Experience working with large, complex, and/or unstructured data, performing statistical analysis, data visualization, and using data cleansing tools and techniques is required

• Experience in the development of business performance measurement tools and strategies

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  Considerable knowledge of simulation, modeling, operations research, and statistical techniques

• Cross-functional skills in SAP Customer Relationship Management, Materials Management, and Plant Maintenance
• Experience with Business Intelligence and data visualization tools (e.g., Tableau, Power BI, Google Looker, Google AppSheet, etc.)

• Considerable knowledge of the principles of supervision, organization, administration, and work delegation

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  Business knowledge combined with well-developed skills in business analysis practices
• Knowledge of business process modeling and implementation, performance measurement, and reporting tools
• Strategic thinking, decision-making, and the ability to assess risks
• Strong analytical skills and the ability to synthesize large amounts of complex data
• Excellent computer skills and the ability to learn, utilize, and update various databases, programs, and Enterprise Resource Planning (ERP) systems such as SAP and SAP S/4HANA
• Strong organizational, professional business communication (verbal and written), and time management skills
• Ability to work effectively both independently and as part of a team
• Ability to use time effectively and efficiently and manage multiple projects and priorities with competing deadlines
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

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  Ability to lift up to 10 lbs occasionally
• Required to sit constantly and stand/walk frequently
• May be required to wear safety footwear
• Applicants may be tested

• This position primarily works indoors, with rare outdoor work. The role requires constant active focused listening and visual acuity. Mental stress is associated with public interactions. The position operates within a complex environment, managing multiple initiatives with competing deadlines and varying degrees of complexity. The work requires a high level of emotional intelligence to develop partnerships and implement change