Business Unit:
Business Line:
Target Hire Date:
What You Can Expect :
- Manage ocean shipments from booking to delivery for both consolidated and full container loads
- Prepare shipping documents and ensure compliance with export regulations and customer requirements
- Coordinate with shipping lines and truckers for cargo space booking and container pickup/delivery
- File required customs forms and verify shipping documents meet international trade requirements
- Communicate shipping schedules and deadlines to customers, agents, and overseas partners
- Track shipments and provide regular status updates to customers throughout transit
- Send shipping documents and arrival notifications to destination contacts within 48 hours of departure
- Handle customer inquiries and resolve shipping delays or issues as they arise
- Maintain accurate records in company shipping system and collaborate with internal teams
- Review and approve freight invoices, then bill customers within 48 hours of shipment
- Work with partners to reconcile costs and negotiate competitive shipping rates for customers
- Provide tracking information and regular reports to keep customers informed
- Handle post-shipment issues including damage claims, delays, or missing cargo
- Coordinate international shipments between other countries when needed
- Work with US team for shipments requiring American export filings
- Complete additional duties as assigned with attention to detail and customer service
What You Bring:
- 2+ years of experience in freight forwarding, specifically with ocean export operations.
- Understanding of customs regulations and global trade compliance, including INCOTERMS.
- Proficient in logistics software and Microsoft Office (especially Excel).
- Strong organizational and communication skills.
- Solving problems effectively as they arise.
- Attention to detail and ability to multitask in a fast-paced environment.
- Exceptional communication skills.
- Strong organization and time management skills, with seamless ability to multitask.
- Customer-focused with excellent interpersonal skills.
- High end accuracy required for documentation and day to day tasks.
- Friendly, helpful attitude with a willingness to support.
- Demonstrates honesty, trustworthiness, and respect.