Join Our Team at Bayview Wildwood Resort:
Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests.
Experience:
- Lakefront Living: Enjoy the opportunity of working steps away from the beautiful waters of Sparrow Lake, where you can unwind during breaks with a stroll along the shoreline or take advantage of complimentary four-season activities.
- Adventure Awaits: Embrace the nature and enjoy outdoor adventure with access to hiking trails, kayaking, paddleboarding, and more. Discover the natural wonders of the area during your time off.
- Culinary Delights: Indulge your palate with access to our dining options, featuring locally sourced ingredients and creative culinary offerings. As part of our team, you'll have the opportunity to taste our menus.
- Perks: Enjoy our Sunray Group Hotels discounts on Resorts of Ontario affiliated properties.
Training in all vocational aspects of the role is provided.
Depending on the length of service or whether the position is regular or temporary, Bayview Wildwood Resort provides additional benefits to team members:
- Vacation and Bereavement leave
- Health insurance – life, disability, dental, employee assistance, vision care
- Retirement savings plan – with matching employer contribution
- Discounts on International Choice Hotels including Ascend Hotel Collection, Comfort Inn, Quality Inn and Clarion.
We provide uniforms and name tags, and outerwear, depending on the needs of the position.
Refreshments are available to staff members throughout the day
About Us:
Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.
Today, we are owned by the Sunray Group, one of Canada’s fastest growing hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.
Our mission is to give our guests and employees a resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.
We support each member of our team in contributing to the guest experience and fulfilling the promise in our brand and mission.
Summary of Position
Responsible for the end-of-day accounting functions such as night audit, bar till, charge postings and preparation for the start of the next day. Responsible for patrolling the resort grounds including the The Cottages at Port Stanton & The Cottages II at Port Stanton to ensure the safety and security of our guests, staff, property and equipment. The main post will be at the office, answering the switchboard and handling any guest concerns. Also responsible for the upkeep and cleanliness of public areas such as the Wildwood Inn lobby and Crusader Lounge. May assist the Food & Beverage Staff in closing and cleaning up the Echo’s Lounge after it is closed for the day.
Need to be capable of working autonomously, with no one to assist him/her with necessary tasks and communicating to department heads if required. Responsible for timely communication to emergency services should an emergency arise. Required to keep a log of any significant happenings throughout the night and report it to their supervisor via email or call if necessary.
Key Relationships
Internally: Provide all essential information to department heads and employees.
Externally: Contact with employees, guests, visitors, unregistered guests, and occasionally law enforcement requiring professional conduct at all times.
Qualifications
Note: The following qualification requirements are only representative of minimum levels of
education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Education
Essential:
1. High School Diploma or Vocational equivalent.
2. Ability to communicate and comprehend both orally and written in English with employees and customers.
Knowledge
Essential:
1. A minimum of 1 year of experience in a similar or related field ie. resort/hotel setting, direct customer service environment, telephone call center, customer service environment etc.
2. Working knowledge of Excel, Access, Word, Outlook Express and Internet Explorer.
Desirable:
1. Knowledge of the Choice advantage hotel system or related hotel-based system.
2. Previous hotel and resort experience.
Skills & Abilities
Essential: 1. Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.
2. Ability to work independently.
3. Ability to work cooperatively with managers and employees as part of a team.
4. Ability to maintain a professional relationship with local law enforcement.
5. Ability to manage high stress situations with a calm and professional manner.
6. Ability to maintain confidentiality of pertinent data.
Special Requirements: Required to work night shifts from 11:00 p.m. to 7:00 a.m.
Valid Ontario Drivers License to operate Company vehicle(s).
Mental Effort required to perform the job:
Extensive attentiveness and listening is required when handling security issues and using the communication system.
Must be alert and attentive at all times during the entire shift, continuously monitoring the resort for any issues.
Physical Effort required to perform the job:
· Continuous driving and walking to patrol the resort.
· On occasion must be able to restrain unruly guests within the legal regulations.
Duties and Responsibilities
1. Maintain complete knowledge of and comply with company and departmental policies and procedures.
2. Maintain related knowledge of fire and health & safety policies & procedures.
3. Maintain company and professional knowledge within the security function by attending training workshops and meetings as needed.
4. Maintain client and company confidence by keeping information confidential.
5. Maintain a positive working relationship with team members and management as part of a team.
6. Responsible for providing excellent customer service and professional communication at all times with guests, visitors, employees and law enforcement at all times.
7. Ensure that all guests and visitors are greeted as per the company standard greeting
at all times.
8. Responsible for patrolling the resort and CPS sites throughout the night to ensure the safety and security and comfort of the guests, staff and maintain the security of the resort property and equipment.
9. Responsible for complying with the legal regulations of the security field.
10. Assist the evening employees (bar/office) with any issues with guests or employees as per company policy and procedure.
11. Enforce company policies and procedures when dealing with employees.
12. Ensure all resident employees are quiet after 11 p.m. and all guests of employees are out of residence by 12 p.m. and off property by 1 a.m.
13. Respond to emergency situations by contacting either the manager on call and/or by calling for emergency assistance (911) as per standard operating procedures.
14. Report any suspicious activity and record in log book as per company policy and procedures.
15. Ensure that only registered guests and resident staff are on the resort property after 1 a.m.
16. Ensure all resort areas are properly locked as per company policy and procedures.
17. Complete the night lock-up sheet as per company policy and procedure.
18. Maintain the log and incident report forms nightly.
19. Inspect locked areas of the resort to ensure employees have secured the area properly.
20. Ensure public areas such as the lobby, Crusader Lounge, Inn bathrooms are kept clean throughout the evening.
21. Assist the Food & Beverage team in cleaning up after the bar has closed for the day.
22. While on patrol of the grounds please assist in picking up towels, garbage, straighten up chairs and general grounds upkeep.
Front Office
23. Answer switchboard calls and direct guests to the appropriate areas as required.
24. Assist office with specific duties as required i.e. setting bills on guest tables, typing, photocopying, etc.
25. Assist with Check-in of any late arrivals (after 11:30 p.m.)
Meetings
26. Responsible to attend department meetings as required.
27. Inspect locked areas of resort to ensure staff has secured properly.
WORKING CONDITIONS while performing the job:
- Required to work out doors and indoors therefore climate will vary.
- Patrol both the resorts and Cottages site on a routine basis to ensure resort is secure-using the resort van and/or golf cart.
Bayview Wildwood is an organized workplace where team members are represented by Benefits Unifor Local 1411, and wage rates and conditions of employment are contained in a three- year collective agreement.
We are committed to an inclusive, barrier-free selection process and work environment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternatively, you can submit your application to BayviewHR@bayviewwildwood.com
If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
Job Types: Part-time, Permanent
Pay: $21.60 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- On-site gym
- On-site parking
Work Location: In person