What You’ll Do
- Provide exceptional service to members in person, over the phone, and through digital channels.
- Support members with day-to-day banking transactions and offer personalized financial guidance.
- Promote and educate members on Prospera’s products, services, and digital tools.
- Identify opportunities to deepen member relationships and refer to internal specialists as needed.
- Ensure accuracy in documentation and compliance with internal policies and regulatory standards.
- Foster a positive, inclusive, and collaborative team environment.
What You Bring
- A genuine passion for helping others and making a difference in your community.
- Previous experience in customer service or financial services is an asset.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfort with technology and a willingness to learn new systems and tools.
- A collaborative mindset and a commitment to continuous improvement.
What We Offer
- Competitive Compensation: Starting salary range of $40,000 to $50,000 annually, based on experience and internal equity.
- Flexible Benefits Program: Customize your benefits to suit your lifestyle and needs.
- Defined Contribution Retirement Plan: Helping you plan for your future.
- We provide educational assistance for finance-related certifications, licensing, and coursework to support your professional growth and career advancement.
- Time Off: Vacation, wellness days, and “Prosperian” days to support your well-being.
- Professional Development: Ongoing training, mentorship, and career growth opportunities.
- Supportive Culture: We’re proud to be a Great Place to Work® certified organization.
Please note: The successful candidate will be required to complete a background check, including criminal, credit, and reference verifications.