Job Overview:
We are seeking a dedicated Manager of Guest Experience to oversee the daily operations of our dining establishment. The ideal candidate will have a strong background in food service and hospitality, ensuring exceptional customer service and smooth front-of-house operations.
Duties:
- Manage and lead front-of-house staff, including servers, hosts, and bartenders.
- Ensure high-quality customer service and resolve any customer issues or complaints.
- Oversee dining room setup, cleanliness, and organization.
- Coordinate with kitchen staff to ensure timely food delivery and quality control.
- Train new employees on service standards, menu items, and POS systems.
- Monitor inventory levels for front-of-house supplies and place orders as needed.
- Implement and enforce health and safety regulations, including food safety standards.
- Handle cash transactions, reconcile daily sales, and prepare reports for management.
Experience:
- Previous experience in a supervisory role within the food industry.
- Strong knowledge of food preparation, kitchen operations, and customer service.
- Proficiency in cash handling procedures and POS systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Experience with interviewing and hiring front-of-house staff is a plus.
If you are passionate about delivering exceptional dining experiences and have a background in food service management, we invite you to apply for the Manager of Guest Experience position with us.
Job Type: Full-time
Pay: From $55,000.00 per year
Additional pay:
- Tips
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hospitality: 1 year (required)
Licence/Certification:
- Smart Serve (required)
Work Location: In person