Manager of Core Team Operations

Key Responsibilities:

Team Leadership & Supervision

• Lead, mentor, and manage a diverse team of Remote Job Coaches, Service Quality Analysts, and Employment Services Administrators.
• Conduct regular team meetings, performance reviews, and professional development planning.
• Foster a collaborative, inclusive, and high-performing remote team culture.

Operational Oversight

• Oversee the delivery of remote employment coaching services, ensuring alignment with client needs and program goals.
• Ensure accurate and timely administration of employment-related financial supports and data management.
• Coordinate quality assurance activities, including audits, reporting, and process improvement initiatives.

Quality Assurance & Compliance

• Monitor service delivery standards and ensure compliance with internal policies and external regulations.
• Support the implementation of Lean management practices and continuous improvement strategies.
• Review audit findings, track corrective actions, and promote best practices across teams.

Data & Reporting

• Analyze service data and performance metrics to identify trends, gaps, and opportunities.
• Prepare and present reports to senior leadership on team performance, client outcomes, and operational efficiency.
• Ensure accurate documentation and record-keeping across all service areas.

Stakeholder Engagement

• Collaborate with internal departments, community partners, and employment service providers to enhance service coordination.
• Represent the Core Team in strategic planning, cross-functional initiatives, and external meetings.

• Diploma/ degree in Social Work, Business Administration, Human Resources, or a related field
• 3–5 years of experience in employment services, workforce development, or a related field.
• 2+ years of experience in a supervisory or managerial role, preferably in a remote or hybrid environment.
• Strong understanding of Ontario’s labor market and employment services ecosystem.
• Experience with quality assurance, audit processes, and Lean or continuous improvement methodologies.
• Excellent communication, leadership, and organizational skills.
• Proficiency in Microsoft Office Suite, CRM systems, and virtual collaboration tools.

Preferred Skills:

• Experience managing cross-functional teams.
• Familiarity with financial reconciliation and employment-related funding supports.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, remote work environment.