Manager, Facilities

ADP is hiring a Manager, Facilities in our Etobicoke office. This is a hybrid role.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
• Well, this may be the role for you. Ready to make your mark?

The Manager, Facilities is responsible for:

Corporate Facilities: Provides vendor management oversight of Outsourced Facilities and Office Services providers across ADP Canada portfolio:

• Develop and direct the implementation of uniform, cost-effective procedures to ensure ADP properties and service levels align with ADP business requirements, incorporating industry leading sustainability and efficiency standards.
• Administer standard policies and procedures for Property Management, Administration and Services, Office Services, Food Services, space utilization and occupancy planning.
• Provide project management support and owner level oversight for capital projects as necessary.
• Conduct site visits to audit and confirm that ADP Facilities are in full operational compliance with federal, provincial/state and local jurisdictions.
• Serve as liaison with landlords and property management teams, functioning as the front-line contact for operational matters and escalation point for ADP senior leadership.
• Ensure the terms and conditions of the facilities management contract are satisfied, implemented and administered. Monitor fulfillment of vendor’s operational and financial deliverables and commitments.
• Support existing internal systems as well as advocate adoption and change management for evolving PropTech to support enhancing ADP’s accuracy, operational efficiency, cost containment and data-driven decision-making.
• Ensure that Service Provider’s performance is meeting the existing and emerging needs of the business, and the delivered services meet such needs.
• Track and review quality, customer satisfaction, and productivity metrics with the appropriate ADP and Service Provider personnel
• Participate in 24/7 business continuity procedures and other risk mitigation plans to support zero-downtime operations.
• Ensure appropriate escalation processes and policies are in place to resolve operational issues, providing early warning for key delivery problems.
• Facilitate and maintain collaborative communication between the vendor and business stakeholders.
• Collaborate with departmental and team members to support portfolio-wide projects and ad-hoc initiatives across ADP’s facilities including those extending beyond the assigned region.
• Enforce compliance with all standards and procedures to both business policies and government and statutory regulations.
• Manage financial approvals on behalf of ADP all items requiring owner approval where appropriate.
• Drive compliance with ADP corporate standards & policies where required.
• Work with business leaders, finance and procurement to provide facility services

TO SUCCEED IN THIS ROLE: Requirements

1. Education: Bachelor’s degree preferrred in facilities management, engineering, business administration, or a related field or equivalent combination of education, certifications and relevant professional experience.
2. Experience: Minimum of 7 years in facilities, property or project management, with a preference for expertise in dynamic commercial environments. Demonstrated knowledge of: Construction means and methods, mechanical and electrical concepts, construction and building codes and space planning and design, sustainability practices and facility management technologies.
3. Financial Acumen: Experience and knowledge of budgets, forecasts, accruals, capital depreciation required
4.  Generic Skills: Good oral and written communication skills with the ability to convey complex information clearly to diverse stakeholders. Ability to negotiate with contractors, vendors and partners. Effective time management skills and prioritization in fast-paced settings. Proficiency in modern digital collaboration tools and adaptability to evolving technologies and workplace models, strategic problem-solving and leadership in cross-functional teams.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 

What are you waiting for?  Apply today!

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