Position Type: Seasonal Contract, Part-Time and Full-Time Positions Available
Hours of Work: Variable - Monday through Sunday, days and evenings (closed Tuesdays)
Location: Orono, Ontario
Reporting to: Lift Staff Manager
Start Date: Mid October 2025
At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.
As part of a team of Lift Staff Supervisors you will play an important role in day-to-day operations of the resort while creating unforgettable customer experiences, as well as defining the culture of our team by providing positive leadership to our lift operators and attendants.
Key Responsibilities:
- Work within a team of Lift Staff Supervisors to provide leadership, direction, oversight and support to Lift Attendants and Lift Operators while on shift ensuring accountability to Brimacombe's policies, procedures and standards
- Monitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustments
- Accountable for maintaining safe, efficient operation and control over the lifts including ensuring all required logs and documentation are accurately completed.
- Demonstrate exceptional customer service ensuring positive guest interactions and experiences
- Take the lead in ensuring load areas and relevant surrounding areas in and around lifts are maintained to Brimacombe's standards for positive guest experience and delegating upkeep activities appropriately
- Participate in and deliver support/decisions in the prevention/resolution of staff related conflicts, when required.
- Confident and professional use of radios for communication with other team members across the property
- Provide support to the Risk Manager and Lift Staff Manager with staff training and development, as requested
- Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns, as well as updates to procedures/policies
- Ready to take on any challenge or help other team members when needed
Qualifications:
- Previous experience in a customer service, leadership and/or supervisor role preferred
- Lift operations experience preferred
- Professional, energetic and dependable
- Strong communication and time management skills
- Must be able to reason and react with quick and thoughtful judgement while remaining calm under pressure
- Customer satisfaction-oriented
- Attention to detail
- Able to work as a team player
- Successful completion of an OSSD, or equivalent experience
- 18+ years of age
To Apply:
Please complete an electronic application by clicking the APPLY button associated with this posting. We are currently not taking any applications in-person.
Hiring Timeline:
- Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted.
- Job posting will remain open until all positions are filled.
- Regular hours will begin at the end of October, dependent on weather, start up and agreed upon availability of applicant.
Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.
Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.