Hospital Solutions Specialist (Key Account Management)
Remote- Vancouver, BC or Calgary, AB
We are Octapharma:
We are about transforming health care for people living with rare diseases. We do this by implementing bold changes in a conservative industry. Our customers want big-picture change, so they rely on us to address this opportunity from all sides with business and operational insights, generate clinical data and real-world evidence, harness the power of data, and digital leadership. It’s our job to help clients make major leaps forward in transforming care for their patients. How do we do it? We set aligned goals with our customers and do everything in our power to achieve better outcomes for our patients and help them deliver quality care. And customers have come to rely on us for getting the job done with great flexibility in demanding circumstances.
You are:
- An individual who loves being in front of customers and having stimulating conversations that bring measurable changes to patient care.
- Excel at connecting real world evidence and science to everyday patient well-being and outcomes through case-based discussions.
- Experienced in managing change at a hospital/regional level by working through multidisciplinary decision makers across the provinces of Alberta and British Columbia.
- Someone with a great attitude who has a positive mind set to learn and grow.
- An intuitive individual who anticipates and acts, instead of awaiting directions to respond.
- Dynamic in how you plan work, delivering results with a high degree of attention to detail.
- Resourceful and exhibit sound judgment with an ability to set priorities and make decisions.
- Experienced in working with senior executives internally and decision makers externally.
The work:
We are ambitious and have a progressive agenda. In each therapeutic area we operate, we have generated world class data through clinical research in Canada. We want your expertise to help bring this evidence into routine clinical practice in major Western Canada hospitals. You will act as a trusted partner to key institutions across Alberta and British Columbia, facilitating evidence-based change, creating an empowered and cohesive care team that understands the safe and appropriate use our products and services.
What you will be doing
- Develop and execute a mutually agreed, individualized clinic /health regional level plan to implement evidence-based hospital protocols and or treatment algorithms.
- Facilitate frequent, high quality, peer to peer virtual and in-person meetings based on identified learning needs.
- Improve customer experience across multiple touch points, including our Home Care program to ensure patient loyalty and retention.
- Develop regional brand advocates and thought leaders through peer-to-peer influence.
- Foster credible relations with provincial transfusion bodies, HCP/patient associations and Canadian Blood Services.
- Track monthly business performance metrics and adjust planning to bridge any gaps.
- Invest in continuous learning to stay current with scientific literature and competitor activities.
What we offer:
You will be mentored, coached, and empowered to learn by doing. You will have the autonomy needed to be successful and experience diversity in your role, from purposeful customer interactions to developing and implementing change management programs in collaboration with medical and marketing team. You will have opportunities for professional growth and advancement through a transparent PDP process. You can expect a collaborative and inclusive work environment that values diversity of opinion while remining true to our values and goals.
You will need:
- Life Sciences education. B.Sc. Nursing, Pharmacy or health care training preferred.
- 3-5 years of evidence-based, medical key account management experience
- Experience in the Hematology, Immunology or Critical care therapeutic areas
- Experience in virtual customer engagement and management
- Skilled in leading hospital negotiations and customer onboarding
- Good phone/ email manners and impeccable presentation skills.
Please submit your resume in confidence to careers.canada@octapharma.com with 'Hospital Solutions Specialist' in email subject.
Job Type: Full-time
Work Location: Remote