Junior Account Manager
Tecnet - Delivering Best-in-Class IT Solutions Since 1974
About Us
Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.
Learn more about us at www.tecnet.ca.
Role Overview
The Junior Account Manager plays a key role in strengthening client relationships, supporting the sales process, and driving customer satisfaction and retention. This position collaborates closely with the sales team to manage key operational tasks—including coordinating quotes and purchase orders, overseeing the sales inbox, and maintaining accurate CRM records.
In addition to operational support, the Junior Account Manager will contribute to relationship-building efforts by participating in customer meetings, assisting with proposal development, managing support tickets, and generating reports. This is a dynamic role ideal for someone who thrives in a fast-paced, customer-focused environment and is eager to grow within a sales-driven team.
Why Work with Us?
- Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
- Career Development: We prioritize your professional growth with opportunities for training, certifications, and skill development.
- Diverse Challenges: Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.
- Work-Life Balance: Enjoy flexible hours, a supportive team culture, and a healthy balance between your work and personal life.
Schedule
This is a full-time permanent position with 8-hour shifts from Monday – Friday for a total of 40 hrs weekly.
What we Offer
Competitive Salary:
- $50,000.00 per year.
High Value Benefits:
- Extended Health Care
- Dental & Vision Care
- RRSP
- Paid Time Off
- On-Site Parking
Eligibility for benefits begins following six months of employment.
What You’ll Do:
Customer Relationship Support
- Help nurture and maintain strong, long-term client relationships
- Support regular check-ins and virtual or in-person customer meetings
- Assist with drafting proposals and presentations tailored to client needs
Sales & Operations Coordination
- Coordinate quotes, purchase orders, and follow-ups with internal teams and clients
- Monitor and manage the sales inbox, ensuring timely responses and follow-through
- Update and maintain customer information in the CRM system accurately and consistently
Reporting & Administration
- Help prepare internal and client-facing reports as needed
- Track and manage customer support tickets to ensure timely resolution
- Assist in maintaining sales documentation and internal records
What You’ll Bring:
Skills & Experience
- 1–2 years of experience in sales support, account management, or customer service
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar)
- Basic understanding of sales processes and customer lifecycle
Communication & Collaboration
- Strong written and verbal communication skills
- Ability to collaborate effectively with cross-functional teams
- Customer-first mindset with a proactive, solutions-oriented attitude
Organization & Attention to Detail
- Excellent organizational skills and the ability to manage multiple priorities
- Detail-oriented with strong follow-through on tasks and responsibilities
- Comfortable working with data, reports, and digital tools
Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Are you currently living in Victoria, BC?
Education:
- Bachelor's Degree (preferred)
Experience:
- B2B sales: 1 year (preferred)
Language:
- English (required)
Work Location: In person