Purpose:
- To perform basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agriculture and turf equipment.
- Technicians are also required to provide field service support to customers as required.
Responsibilities:
- Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
- Participates in Service Training programs required for the development of skills and knowledge.
- Maintains current knowledge of John Deere and competitive products.
- Maintains condition of vehicles, inventory, tools and equipment.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Completes all reports and forms required in conjunction with work assignments.
- Accounts for all time on a time card and for all material used in performing assigned.
- Follows all safety rules and regulations in performing work assignments.
- Other duties assigned by Management or directly related to customer service.
Experience, Education, Skills and Knowledge:
- Agriculture Service Repair Experience preferred.
- Journeyman Heavy Equipment Technician is considered an asset.
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
- Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agriculture and turf equipment.
- Ability to use Service Advisor and basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Proficient oral and written communication skills.
- Ability to lift at least 75 lbs. repeatedly.
- High School Diploma or equivalent experience required.
- Valid driver’s license is required.
- Forklift license preferred.