Join Our Roth Mosey Team!
We are growing and on the hunt for an IT Technician/Help Desk Support!
Why Roth Mosey? We're one of the largest independently owned accounting firms in the region, offering a full range of services including auditing, accounting, bookkeeping, tax planning, compliance, and management consulting. We pride ourselves on our progressive and rewarding environment.
What We Offer:
- Relaxed and fun working environment with team building events.
- Work-life balance and health & wellness initiatives.
- Remarkable growth opportunities with competitive salary, comprehensive benefits with RRSP.
- Friday’s off in July and August
- So much more..
Job description
The IT Technician/Help Desk Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations working closely with our 3rd party vendor. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. This role is also responsible for recording problems/solutions within the help desk call-tracking system.
Excellent opportunity for a recent college or university graduate.
Qualifications/Skills:
- College Diploma/University Degree in related field
- CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Experience with MS Office, Cisco, and Microsoft Servers
- Able to quickly analyze issues and determine best course of action using available resources.
- Sound judgment to escalate issues to senior members within the help desk organization.
- Excellent written, oral, and telephone communication skills.
- Able to communicate in user-friendly language.
- Knowledge of computer workstation setup.
- Exceptional multi-tasking abilities and prioritization skills.
- Strong customer service mindset.
- Team player able to work under pressure.
Ready to make a difference? Join us and be part of a team that values growth, innovation, and excellence!
We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
Job Type: Full-time
Pay: From $50,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person