Job Summary
We are looking for a service-oriented IT technician to support an assigned portfolio of client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include technical support, process monitoring and challenges to enhance your technical skills. Work will be conducted from our 65 Overlea Boulevard, Toronto office and client sites throughout the region. Technicians must be both proactive and responsive, initiating email correspondence, screen sharing sessions, outgoing calls and client site visits as necessary for efficient and effective resolution of client service requests. Career growth allows for advanced technical skill development with increasing server/network support while mentoring alongside senior team members.
Responsibilities
· Provide technical support for client application, hardware and network issues:
- PCs/MACs, printers and storage devices; network connectivity troubleshooting
- Office365 suite of products, VPN, anti-virus products, remote desktop and a variety of end user applications
- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits
· Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:
- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
· Proactively monitor servers, applications and services using a combination of remote tools
· Follow-up with clients, provide feedback and see assigned issues through to resolution
· Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
· Update/close client tickets, maintain client IT documentation and enter daily time records
· Occasional after-hours work as required
Requirements
· Good communication, organizational and time-management skills
· Strong client service skills and confidence when interacting with executive end users
· Strong troubleshooting and multi-tasking skills in a fast-paced team environment
· Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
· Strong proficiency in English – both spoken and written
· One of the following:
- Degree or Diploma in Information Technology, Computer Science or equivalent
- High School Diploma and IT industry certification
· Valid Driver’s Licence and full access to a reliable all-season vehicle
· All Starport candidates/employees must pass a security background check (to be refreshed annually)
Company Profile
Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.
Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group, we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.
We take pride in our work and share a passion for technology. Please visit www.starport.ca for further information.
FST200 – IT Support Technician
Job Type: Full-time, Permanent
Job Location: 65 Overlea Boulevard, Toronto, Ontario
Recommended Experience: 2+ years of professional technical support
Compensation: annual salary from $50,000 + health benefits plan
- Our current requirement is for one (1) IT Support Technician to start before September, 2025.
- Only Toronto regional applicants will be considered for this position.
- This is not an entry-level role. Strong professional references will be required during this interview process.
- We will endeavor to contact qualified candidates within 5 business days to schedule a telephone interview.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- professional technical support: 2 years (preferred)
Licence/Certification:
- Driver’s License and a reliable all-season vehicle (required)
Work Location: In person