International Student Services Coordinator - RPT
- (33289)
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details:
Position Title: International Student Services Coordinator
Status: Regular Part-Time Support
Hours: 24 hours per week
Faculty/Department: International
Campus/Location: Lakeshore Campus
Salary: PT Support Grid Band 8 (Step 2 - $31.72)
About the International Student Services Coordinator Role:
Reporting to the Manager, International Student Services, the International Student Services Coordinator is responsible for providing logistical and administrative support to facilitate the arrival and settlement of international students. The incumbent will ensure that Humber staff, and our student community of approximately 9,600 new and returning students, at all Humber locations, will receive timely and accurate support. Key duties include: responsible for tracking of data and administration related to the international health insurance program; administrative/coordination support for all international Orientation activities; administrative/coordination/scheduling support for activities such as on-campus and off-campus workshops and events (online and in-person); and developing and conducting quantitative and qualitative analyses in support of Humber’s comprehensive internationalization activities and strategies that support the international students transition to Humber.
The incumbent will, at times, deal with sensitive and highly confidential information. The incumbent also communicates directly with the general public, event guests, applicants, registered students, graduates, parents, faculty, and college administrators. During peak times, the International Student Service Coordinator responds to a very high volume of requests.
The incumbent is expected to work on various assignments associated with the International Centre that have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
Three (3) year advanced diploma in Business, Public Relations, Event Management, Project Management, or a related field.
Experience/Skills
Minimum of 2 years of experience in:
- Event management and coordination
- Incumbent must have very strong analytical and communication skills along with knowledge of the college setting.
- Proficient in data analysis and able to make recommendations regarding increased use of technology or implementation of automation (where appropriate).
- Incumbent must demonstrate the ability to coordinate ongoing projects with the ability to provide project leadership.
- Ability to research and develop new business processes.
- Incumbent must demonstrate familiarity with standard business processes and reporting.
- Incumbent must be able to develop evaluation methods to improve future service delivery.
- Demonstrated use of initiative in workload planning and pro-active approach in addressing student concerns. Providing adequate follow up to complaints and concerns.
- Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management.
- Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively.
- Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes
- Ability to remain calm during an emergency or when dealing with difficult people or situations.
- Advanced proficiency with general computer applications (MS Office, Teams Live producing, etc.) plus an understanding of, and corporate experience using CRM tools and with data management software.
- Flexibility in working as a team member or independently.
- Proven ability to consistently deliver an exceptional level of service via phone, email or in person, with excellent interpersonal, listening, and customer service skills
- Excellent punctuality and attendance.
- Fluency in a second language other than English is preferred.
If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What's in it for you?
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-working, and supportive team.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).