Employment Type: Expression of Interest for SGEU Term less than 9 months
Location(s): SK
Salary Range: $41.934 - $51.038 Hourly
Salary Supplement: included in hourly salary range (in-scope)
Why eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.
Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
About the Role
Join a team where your work truly matters. Reporting to the Collaboration & Client Services department at eHealth Saskatchewan, we’re seeking a talented and driven Business Analyst who thrives in a collaborative environment and is passionate about making a difference. If you're a team player with a customer-first mindset and take pride in work that directly impacts patients, families, and communities—this is your opportunity.
Every day brings something new. Your core focus will be documenting business processes, gathering and refining requirements, and creating clear, actionable specifications. You’ll also play a key role in helping our health system partners understand and optimize the services we provide.
The Collaboration & Client Services space—especially in areas like Print Management, ServiceNow, and the Enterprise Contact Center—is a fast-paced, evolving environment where technology meets service delivery in powerful ways. You’ll work closely with customers, vendors, and leadership to support strategic roadmaps and implement solutions that enhance healthcare across the province. Key opportunities for this role include:
- Innovation & Influence - Help shape how services are delivered across Saskatchewan’s healthcare system—where every improvement can make a real human impact.
- Cross-functional Collaboration - Be at the center of decision-making and solution delivery, working alongside diverse stakeholders including customers, vendors, and leadership.
- Technology-Driven Change - Engage with cutting-edge platforms like ServiceNow and enterprise contact centers, driving automation, AI integration, and streamlined workflows.
- Impact on Healthcare - Your contributions will help accelerate service delivery for healthcare professionals, improve patient experiences, and enhance internal operations through smarter tools and platforms.
Typical Daily Duties
- Liaise with end users, customers, third party service providers and business partners;
- Establish, facilitate, support and nurture a network of "Super users and/or SME's", who will assist in supporting eHealth applications within their local environments;
- Develop and evaluate information requirements of senior management through leadership and use of business teams;
- Document and assess requirements of business areas and support options development and project workplan documentation;
- Provide one-on-one or small group application training;
- Contribute to the ongoing development of system training materials and ensure that user documentation is maintained;
- Identify opportunities where business processes can be enhanced through the implementation of technology or by other techniques;
- Gather and document requirements for upgrades and enhancements;
- Participate and provide expertise in projects as needed to ensure that services are smoothly transitioned into Support Services;
- Participate in a project manager role for small to medium internal projects.
What we are looking for
The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (CCBA) SILVER with equivalent combination of experience will also be considered. In addition to educational requirements, you will also bring 3 years of experience working as a Business Analyst or similar in an integrated support environment. An equivalent combination of education and experience may be considered. Additional skills include:
- Database concepts, theories and principles;
- Requirements analysis and solution design principles;
- Commercial software applications;
- Health sector related business knowledge is required;
- A strong technical background, experience with facilitation and training;
- Experience in the integration of healthcare IT applications with a focus on common EHR systems, interoperability standards are an asset; and
- ITIL Certification is considered an asset.
Competencies
Communication
- Ability to write a variety of detailed, accurate and clear (technical) material such as user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target groups;
- Excellent written skills to communicate and present options and alternatives, and bring forward recommendations to both clinical and IT professionals; and
- Excellent documentation skills to produce proposals, charters, business requirements, test plans and schedules.
Leadership
- Ability to facilitate a group process to successfully implement technological change and business transition within the organization.
Problem Solving
- Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components and administer networks;
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable timeframe.
Interpersonal
- Ability to create an environment that recognizes, supports, respects and welcomes diversity of employees and clients;
- A proven track record of excellent interpersonal skills to lead, develop, and manage extensive consultative and co-operative working relationship with program managers, senior managers, and partners responsible for planning, research, and information systems, and with other provincial agencies, jurisdictions, and/or the federal government.
Team/Independence
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
Organizational
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
Analytical
- Ability to gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints;
- Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations.
Technical
- Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, resource and time constraints;
- Convert business requirements into technical specifications to implement solutions, tools, and business processes;
- Ability to create and or modify a sequence of computer instructions in order to compile, link, build and test computer executables that meet design requirements within established guidelines;
- A proven track record to quickly and adeptly acquire knowledge of information technology architectures including: integration and application software, interoperability standards, database, subsystem components and software.
If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you!
Grade: SIT10
Anticipated Start Date: September 2025
Location: Open to Saskatchewan (On-site)
Positions: x2 total
• 1 – reporting to the Manager, Core Business Platforms (Service Now & Hosted Contact Centre)
• 1 – reporting to the Manager, Client Application Management (Print Management)
We are committed to workplace diversity.
Number of Openings: 1
Closing Date: Sep 2, 2025, 12:59:00 AM
Contact Us
recruitment@eHealthSask.ca