Why eHealth?
We may be biased, but eHealth Saskatchewan is the place to be right now! We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.
Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
About the role
Reporting to the Manager, Analytics Infrastructure, you will be part of a team supporting the Business intelligence service line. We’re looking for a self-motivated problem solver who will be responsible for troubleshooting and resolving technology issues for our service line’s applications that have the potential to impact patient care. This is an integral role in our chain of care, and we are looking for a troubleshooter who takes pride in strong customer service and fosters good working relationships.
- Support the Information and Analytics service line by contributing to creative data management and Business Intelligence solutions.
- Collaborate with a team to deliver services for multi-user, mission-critical, and clinical technology applications.
- Research and analyze issues related to existing applications and/or transactions.
- Evaluate the impact of upgrades, new releases, patches, etc., on both individual and integrated applications.
- Influence implementation plans based on your analysis and findings.
- Monitor production systems to ensure optimal performance and reliability.
- Identify opportunities to enhance system effectiveness and efficiency.
- Experience with solution design; understanding of revision control and experience with unit testing.
- Experience in conducting root cause analysis on application performance and processes, identifying improvements and recommending course of action.
- Lead and contribute to the writing of requirements, project plans and procedures documents.
- Testing interfaces, custom programming code and reports required to support agreed upon application enhancements and fixes.
- Testing patches, which are often vendor provided solutions to resolve software problems.
- Database concepts, theories and principles as well as experience with relational database development and scripting.
- Requirement analysis and solution design techniques.
- Programming concepts, techniques and languages.
- Service-level protocols, change management protocols, and quality control procedures.
- Experience working with integrated, enterprise scaled systems is required, healthcare setting preferred.
- Experience administering/configuring/supporting any of these would be considered an asset: Microsoft Fabric Analytics elements (Spark, SQL, Lakehouse understanding, Power BI, Data Factory), Informatica IDMC.
- Hands-on experience supporting and configuring Business Intelligence tools (Power BI Report Server, MicroStrategy, SAS, SSIS/SSAS, etc.), database configuration/maintenance/optimization (SQL Server and/or Oracle), configuration and connectivity of n-tier architecture.
The knowledge and skills required for this position would be attained through the completion of a degree in computer science or related discipline, or an equivalent combination of education and experience in a similar role within a complex integrated support environment. In addition, you will have 3 years of experience working as an Application Support Analyst or similar in an integrated support environment.
Communication
- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.
- Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
- Ability to constructively lead, advise and encourage others to achieve success in their work and contribute to the effectiveness of the work team.
- Gather, understand and combine specialized information in a way that can be applied to meet the needs of the organization and customer and within given constraints.
- Ability to solve problems by extracting, recalling, synthesizing, conceptualizing and applying ideas, processes and information and to incorporate new technology and create new solutions within a constantly changing technological and business environment.
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the root cause of the problem and provide a(workable/reasonable/optimal) solution in a reasonable time frame.
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.
- Ability to build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.
- Provide excellent customer service through strong interpersonal skills.
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment. (A bit of project management involved).
- Ability to prioritize issues.
- Effectively work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- Ability to design, test, implement or adapt existing systems/applications in an integrated environment considering design alternatives, business requirements, system impacts and cost, resource and time constraints.
- Ability to create and or modify a sequence of computer instructions to compile, link, build and test computer executables that meet design requirements within established guidelines.
You must be willing to participate in an on-call 24/7 support strategy. This requires a rotation of support analysts to be available to respond to priority emergency service disruptions after hours.
If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you!
Level: SGEU - SIT10
Anticipated Start Date: September 2025
Location: Regina