Southern Irrigation is actively looking for a Full-Time Inside & Counter Sales Person for our Williams Lake location. The successful candidate should have experience in irrigation, plumbing or similar industries, excel in customer service, have good communication skills, and a positive attitude.
Job Title: Inside & Counter Sales
Location: 1105 S Lakeside Drive, Williams Lake, BC
Job purpose: This position’s primary responsibilities responsibilities are to increase sales and profitability by building and maintaining strong relationships with customers primarily through phone, email, and at the sales counter.
Key Result Areas
- Customer Service – Strong relationships are being built and maintained
- Sales – Total sales and margin goals are set and met
- Technical knowledge – Training (product knowledge and application) goals are set and met
- Teamwork – Communicating, mentoring, networking, and helping other team members, departments, or locations
Job Duties and Responsibilities
- Deliver personalized attention to each customer, providing the best in quality service and value
- Take ownership of key accounts with face-to-face interactions, company swag, showing interest in their projects, etc
- Answer customer inquiries via phone and email and process POS transactions and payments at the front counter
- Work effectively within customer relationship management (CRM) software (creating leads, following up on leads, turning leads into orders, following up on purchases)
- Monitor quote success rates and watch for trends; reporting details on reasons for unsuccessful quotes in CRM software for sales lead review
- Attend year-round training sessions and product knowledge seminars, pursue industry certifications when training and testing is available
Work with team mates to learn, mentor, and assist with workload
Competencies
- Irrigation theory and product knowledge
Working understanding of costs, pricing, margin, mark-up, and currencies
- An empathetic communicator, able to see things from the other person’s point of view
- Excellent time-management, planning, organization, and people skills
- Understands the drivers of return on investment for each client
Core Values
- Work ethic; be punctual, intelligent and efficient
- Win as a team; care for your coworkers professionally and personally
- Wow our customers; be respectful, intuitive, personal and efficient
As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.
Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.
At Southern Irrigation we know our success is based on having all “A” players rowing in the same direction. Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun.