A partner to the Front Office Manager and Duty Manager is responsible for the smooth operation of the Versante Hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled.
Property overview
Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colors, natural light and innovative design. At Richmond, BC’s only luxury boutique hotel, you’re free to be anyone, indulge your true identity, and revel in one of life’s greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting and socializing, including Bruno restaurant, a culinary adventure across the Mediterranean, and Versante Bar, featuring classic cocktails. Guests will enjoy the fitness amenities including Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated salt water pool and jacuzzi, along with bikes available to explore at your leisure.
Versante hotel is currently rated No.1 on TripAdvisor by travellers among all hotels in Richmond.
Summary Of Responsibilities
Reporting to the Front Office Manager and Duty Manager, responsibilities and essential job functions include but are not limited to the following:
- Directly responsible for Front Office and Guest Services operation at the hotel
- Regular and meticulous reporting to leadership
- Responsible to continually update forecast documents and develop monthly rooms division forecasts and budgets
- Ensure regular communication including daily stand-ups and detailed reporting of shift activities
- Keep informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing practices
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Follow all policies and procedures for Versante Hotel
- Follow Forbes Hotel Standards and ensures team does the same
- Be a brand ambassador for Versante Hotel
- Follow and practice all safety standards, guidelines and protocols related to COVID-19
- Demonstrate a respectful and inclusive manner to all prospective clients and guests
- Keep apprised of industry trends, products and services and contribute accordingly
- Provide creative solution and opportunities that will delight clients and guests
- Assist with administrative duties for the hotel and room operations
- Ensures a safe environment for guests and team members alike
- Protects people, the asset and brand from situations that could cause risk of harm to any or all
Qualifications and Skills required:
- A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience
- Exceptional guest service skills
- Extensive knowledge of front office, guest services operations in a luxury environment
- Effective and immediate resolution of guest complaints and concerns
- Strong relationship skills to communicate successfully with guests, managers and team members
- Must be able to perform in a fast, ever changing market
- Preference will be given to candidates who possess hands on experience with Opera Cloud
- Strong training and development skills
- Experience with operating and troubleshooting technology systems
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Only selected candidates will be called for an in-person interview.
We respect your time and its our promise to have all interviews- direct supervisor / HR / General Manager on the same day
Job Types: Full-time, Permanent
Pay: $28.00 per hour
Benefits:
- Company events
- Discounted or free food
- Extended health care
- On-site parking
- RRSP match
Experience:
- Night Auditor: 2 years (preferred)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person