Job Title: General Manager – Limited Service Hotel
Reports To: Regional Manager / Owner
Job Type: Full-time
Job Summary:
The General Manager (GM) of a limited-service hotel is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest service, maximizing profitability, and maintaining brand standards. The GM leads a small team, manages daily operations, and ensures the hotel meets financial and customer satisfaction goals.
Key Responsibilities:
1. Operations Management:
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and breakfast.
- Ensure compliance with brand standards, safety regulations, and local laws.
- Manage inventory, supplies, and equipment maintenance.
- Handle guest complaints and resolve issues promptly.
2. Financial Management:
- Develop and manage budgets, forecasts, and financial reports.
- Maximize revenue through effective pricing, occupancy management, and cost control.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, and occupancy rates.
- Process payroll, approve expenses, and manage vendor contracts.
3. Guest Service & Satisfaction:
- Maintain high standards of guest service and ensure a positive guest experience.
- Monitor online LTR reviews (TripAdvisor, Google, OTA platforms) and respond appropriately.
- Implement service improvements based on guest feedback.
4. Sales & Marketing:
- Drive direct bookings through local sales efforts and promotions.
- Build relationships with corporate clients, travel agencies, and event planners.
- Assist in digital marketing efforts (social media, email campaigns, website updates).
5. Staff Management:
- Recruit, train, and supervise hotel staff (front desk, housekeeping, maintenance).
- Schedule shifts, manage performance, and foster a positive work environment.
- Conduct regular staff meetings and training sessions.
6. Administrative Duties:
- Prepare and submit operational reports to ownership/corporate office.
- Ensure accurate record-keeping for accounting, HR, and compliance.
- Manage property management system (PMS) and other hotel software.
Qualifications & Skills:
- Education: High school diploma required; degree in Hospitality Management or related field preferred.
- Experience: 3+ years in hotel management (limited-service or similar environment).
- Skills:
- Strong leadership and team management.
- Financial acumen (budgeting, P&L analysis).
- Excellent customer service and problem-solving.
- Proficiency in hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office.
- Other: Flexibility to work weekends, holidays, and respond to emergencies.
Work Environment:
- Fast-paced, guest-focused setting.
- May require standing for long periods and handling occasional heavy lifting.
Compensation & Benefits:
- Competitive salary + performance bonuses.
- Health insurance, paid time off, and employee discounts (varies by employer).
This role is ideal for a hands-on leader who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences while driving profitability.
Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Application deadline: 2025-08-02
Expected start date: 2025-08-04