Position Title: Winter Seasonal Host
Reports to: Floor Supervisor / Restaurant Manager
Wage: $19/ph
Position: Seasonal Contract November – Early April / Hourly Position
Position Overview:
As a Host in our upscale steakhouse, you are the first point of contact for guests and plays a critical role in setting the tone for the dining experience. This role is responsible for warmly greeting and seating guests, managing waitlists and reservations and supporting front-of-house operations through communication and organization. In addition to traditional hosting duties; the host may also be required to assist with food running, drink delivery and side duties during peak times to support smooth service.
Experience and Requirements:
- 2+ years of experience in a restaurant, café, or customer service environment.
- Previous experience hosting or guest greeting preferred.
- Familiarity with reservation systems (Opentable) is an asset.
- Must be at least 19 years of age.
- Valid Serving It Right Certificate required.
- Ability to lift 25lbs and assist with light service duties.
- Comfortable working in a fast-paced, high-energy setting.
- Prior experience in a ski resort or seasonal venue is an asset.
Key Responsibilities but not limited to:
- Greeting guests with warmth and professionalism as they enter the restaurant.
- Manage waitlists, reservations and table assignments based on guest needs and flow.
- Escort guests to tables and communicate estimated wait times.
- Keep the host stand, entrance and lobby areas clean and organized.
- Coordinate with servers and managers to ensure smooth pacing and seating rotation.
- Support floor staff by running food and drinks during peak times.
- Assist with clearing and resetting tables when needed.
- Perform basic side duties such as refilling water stations, polishing glassware & napkins folds
- Communicate guest requests, feedback, or issues to management promptly.
- Uphold all service and safety standards including Serving It Right protocols.
Working Conditions:
- Availability for evenings, weekends and holidays are essential.
- Ability to stand, walk and move quickly for extended periods.
- Must be able to lift up to 25lbs and carry items such as trays or stacks of menus.
- Work is in a busy, high-volume environment; occasional outdoor transitions may occur in snowy conditions.
Additional Skills:
- Friendly, pleasant and welcoming presence.
- Strong organizational and time management skills.
- Calm under pressure with excellent guest service instincts.
- Team player who’s eager to jump in and help as needed.
- Attention to detail and commitment to cleanliness and efficiency.
- Knowledge of Canadian hospitality culture is an asset.