About Us:
Indulge in an evening of whispered secrets and shared delights at Taberna Lx, where warm hospitality and impeccable service elevate your dining experience. This intimate restaurant offers a seductive blend of Portuguese flavors and a sultry ambiance, perfect for igniting passions and creating unforgettable memories. From the moment you step inside, you'll be enveloped in a world of culinary artistry, where each dish is crafted with passion and served with a genuine smile. Let the attentive staff guide you through a symphony of flavors, ensuring every moment is savored and every desire is met. At Taberna Lx, dining transcends mere sustenance; it becomes an unforgettable journey of the senses, where the magic of Portugal comes alive.
Job Summary :
Olá! As a Host you'll be the welcoming face of our establishment, the first and last impression our guests receive. You'll be responsible for creating a warm and inviting atmosphere, managing reservations efficiently, accurately estimating wait times, and ensuring a smooth and pleasant dining experience from start to finish. This role demands exceptional customer service skills, a keen eye for detail, and the ability to thrive in a dynamic, fast-paced environment. You'll be the linchpin of our front-of-house operations, ensuring seamless communication between guests, servers, and management, and contributing directly to our reputation for outstanding hospitality. Vamos!
Core Responsibilities:
Guest Greeting and Welcoming:
- Greet all guests with a friendly and professional demeanor.
- Make guests feel welcome and comfortable upon arrival.
Reservation Management:
- Answer phone calls and take reservations accurately.
- Manage and organize reservation lists.
- Utilize reservation systems and software.
Seating and Table Management:
- Escort guests to their assigned tables.
- Manage the flow of guests and optimize table utilization.
- Provide menus and inform guests of server assignments.
- Coordinate with servers and management to ensure efficient seating.
- Assist the Server Assistant team with clearing and resetting tables for the next guests.
Customer Service:
- Provide accurate wait time estimates.
- Address guest inquiries and concerns promptly and professionally.
- Handle customer complaints with tact and diplomacy.
- Accommodate special requests when possible.
General Duties:
- Maintain a clean and organized host/hostess area.
- Assist with other duties as needed, such as answering phones or taking to-go orders.
- May help with light cleaning duties.
Key Skills and Qualifications:
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and composed under pressure.
- Friendly and outgoing personality.
- Ability to work as part of a team.
- Basic computer skills.
- Ability to stand for extended periods.
Salary and Benefits
- $17.20 / hour and participation in a FOH tipout pool
- Staff discounts on food and non-alcoholic beverage
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Additional pay:
- Tips
Benefits:
- Discounted or free food
- Flexible schedule
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Location:
- Toronto, ON M6J 1X3 (required)
Work Location: In person