Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Come join our team!
What you’ll do:
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures
- Responsible for the issuance of payments to vendors, customer and experts
- Maintain the accuracy and integrity of data collected in Aviva systems
- Analyze estimates, value of claims, negotiate, and settle claims accordingly
- Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
- Communicate policy coverage and benefits to customers
- Investigate and document cause of loss and quantum
- Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers
- Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
- Maintain relationships with internal and external partners involved in management of customer claims
- Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
- Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
- Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
- Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
- Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
- Maintain the accuracy and integrity of data collected in Aviva systems
- Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
- Continuous improvement of customer experience/outcomes, indemnity and expense excellence
- Measured demonstration of relevant Regulatory and Legislative compliance
What you’ll bring:
- Minimum 4+ years of first party claims handling experience focusing property claims. Auto Claims experience is considered an asset.
- Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
- Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter
- CIP or FCIP Industry designation or other relevant professional insurance qualification
- University Degree or College Diploma or equivalent Property technical work experience
- Superior technical competence in Personal insurance
- Experience in handling VIP/high net worth, Private Client claims handling
- Basic property claims scoping and estimating understanding/knowledge
- Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
- Computer proficiency; Excel, Word, PowerPoint, Outlook
- Superior analytical, problem-solving and decision-making skills
- Bilingualism in a second language is considered an asset
- Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset
What you’ll get
- The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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