Agricorp is looking for a Help Desk Operator who is results oriented, customer-focused and a strong communicator, to be part of Agricorp’s Network & Infrastructure Services team, within the IT Division.
The Role
Agricorp’s Information Technology division provides a fully-integrated technical environment that supports and enhances the delivery of our agricultural services. The Network & Infrastructure Services team is responsible for the appropriate infrastructure to support Agricorp's information technology needs. Within this group, the Help Desk Operator provides front-line response to Help Desk queries. In this role you will:
- Provide support to Agricorp’s Help Desk by managing the Help Desk phone and email account
- Create, configure and delete user accounts on both Active Directory and Windows platforms
- Provide first-level support to in-house and remote staff
- Assist with the installation and configuration of desktops
- Configure, replace and upgrade network hardware including printers and faxes
- Support workstation software including patches, Internet connectivity, operating systems and normal business applications
- Maintain inventories including computers, telephony and software
Job Status: Permanent
Salary: $45,916 - $54,018
Work status: Full time in office and hybrid work arrangements are available
Location: Must live in Ontario to perform this role
Qualifications
- Diploma or degree in the Information Technology field or equivalent experience
- Minimum 1-2 years of relevant experience
- A+ certificate in hardware and basic operating systems
- Solid knowledge of all Microsoft-related products
- Customer service experience in a technical position
Key Competencies
- Critical judgment, decision-making and problem solving – Makes the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgement.
- Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
- Quality Focus – Attends to the task at hand to minimize errors; reviews own work prior to distribution.
- Efficiency – Effectively plan and organize time and resources to prioritize work to effectively meet objectives.
- Analytical thinking – Uses facts and available information to develop logical assumptions.
- Client focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
Background
Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.
Apply online
To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.
Please submit your application for this position by June 25, 2025
We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.