Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage reservations and provide information about hotel services and amenities.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest interactions and transactions using hotel management software.
- Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Provide recommendations for local attractions, dining options, and activities to enhance guest satisfaction.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.
- Promote Choice privilege Program.
- Create and provide "Home Away Home" Experience.
Qualifications
- Previous experience in guest services or a front desk role within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Strong problem-solving skills with the ability to tackle situation with professionalism.
Join our team as a Guest Representative where your contributions will help to create memorable experiences for our guests!
Job Types: Full-time, Part-time, Permanent
Pay: $17.50-$18.50 per hour
Expected hours: 24 – 44 per week
Work Location: In person