Guest Attendant - Full Time

Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Job Description

Guest Attendant - Full Time

In housekeeping, you are at the heart of the hotel operations!  As a Housekeeping Attendant, you will take ownership of guest rooms and suites, ensuring that every guest experiences an immaculate, luxurious room and an unforgettable stay.

Join us at Fairmont Hotel Vancouver, where we transform moments into lasting memories, and build your career with a world-class hospitality team.

What is in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $25.19 per hour, with potential to increase to $31.49 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment housed in a historic  Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What you will be doing:    

• Consistently delivering thoughtful, professional, and proactive guest service
• Cleaning all assigned guestrooms to the highest standards
• Taking initiative to add a personal touch to each guest’s experience
• Ensuring guests’ privacy and belongings are respected while maintaining exceptional service standards
• Following departmental policies, procedures, and service standards
• Reporting maintenance needs and ensuring safety and sanitation procedures are followed
• Performing other duties as required to maintain smooth operations

Qualifications

To be successful in this role we ask that you have:

• A warm, caring personality; previous housekeeping experience is preferred but not required
• The ability to anticipate and address guest needs while remaining professional and approachable
• Strong organizational and time-management skills
• Excellent attention to detail
• Strong communication and interpersonal skills
• Problem-solving abilities and a proactive approach to challenges
• A high degree of responsibility and reliability
• Ability to work well independently and as part of a team with minimal supervision
• Calm and courteous demeanor, always focusing on guest satisfaction
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays

Physical Aspects of Position (include but are not limited to): 

• Standing and walking for long periods throughout the shift
• Lifting and carrying up to 30 lbs frequently
• Kneeling, pushing, pulling, and navigating stairs or ramps regularly

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS