Looking for a General Manager to help lead the operations of a hotel/motel property in Victoria, BC.
As a General Manager, you will be required to:
DUTIES AND RESPONSIBILITIES:
- Report directly to the Asset Manager.
- Managing day-to-day operations and ensuring maximization of revenue by effectively managing reservations.
- Responsible for meeting budget targets.
- Reviews and maintains accurate records of hotel's funds and information including, but not limited to, accounts receivable and payable, cash reconciliations.
- Reports to management periodically regarding the sales and revenue and recommends ideas on the growth of the company
- Understands employee positions well enough to perform duties in employee's absence.
- Engage in ongoing development of front of the house employees while holding them accountable for performance and maintaining standards. This includes new hire orientation and performance evaluations; apply coaching and counseling to achieve desired employee behaviour that is consistent with company policies.
- Monitor daily labour and other payroll reports related to the time clock, hours worked, and overtime to ensure operational needs and goals are met of the Hotel.
- Monitors and increases guest review scores, Drive improvements in problematic areas.
- Answers employee and guest inquiries pertaining to hotel policies and services.
- Must appropriately address guest requests to ensure guests are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the hotel.
- Ensures systems and procedures are in place and followed for guest safety and security.
- Conducts periodical (daily, weekly, or quarterly) team meetings to address immediate or long-term issues/opportunities, provide direction and drive improvement actions.
- Other duties as assigned to meet business needs.
PREREQUISITES AND PREFERRED SKILLS AND EXPERIENCE:
- At least 1-3 years of Hotel experience with a franchised establishment.
- Experience in all phases of hotel management, including sales and marketing, operations, human resources, food and beverage, finance, guest service, housekeeping, maintenance.
- Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
- Understands front desk and housekeeping duties, to supplement and support staff when needed.
- Excellent decision making and leadership capability.
- Excellent communication and interpersonal skills.
- Able to work flexible schedules. We appreciate all the candidates for applying. However, the candidates selected will be contacted for the interview.
Job Types: Full-time, Permanent
Pay: $70,000.00-$100,000.00 per year
Additional pay:
- Bonus pay
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Hotel Management: 1 year (preferred)
Work Location: In person
Expected start date: 2025-06-30