Knix is one of the fastest-growing companies in Canada! This is a fantastic opportunity to do meaningful & impactful work and to be part of an organization that is empowering people everywhere!
Full-time Key LeadKnix Store Location: 5015 111 St NW Unit 726, Edmonton, AB T6H 4M6
What's in it for you (Benefits & Perks):
- Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
- Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
- Family - A Parental Leave Top-Up Program up to 80% of your salary
- Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- Product Discount- Generous employee discounts that offer up to 50% on your favourite Knix products
- Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST!
About you:
- You have a pulse on what Knix customers want and know how to engage and delight them.
- You thrive in a dynamic environment and have the ability to think on your feet.
- You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
- You’re a born team player and always look for ways to help the group succeed.
- You’re passionate about our customers and inspired by Knix and our mission.
- You’re able to handle difficult customer facing conversations and interactions.
- You’re a results-oriented and process driven individual.
Reponsibilities:
- Create a comfortable and uplifting end-to-end experience for all Knix customers.
- Following province re-opening, plan and execute store events to build community and drive sales.
- Actively listen to customer preferences and recommend products they’ll be sure to love.
- Lead product fittings to ensure our customers buy the correct size the first time.
- Stay knowledgeable on our growing product assortment – and wear it, too!
- Coach and develop Sales Associates, ensure you are promoting a positive and fun working environment.
- Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
- Ensure all products are merchandised effectively to reflect our brand and drive sales.
Qualifications:
- 2+ years’ experience in a retail and/or customer service environment
- Previous experience in a lead or senior role is preferred
- Passion for creating exceptional customer experiences.
- A warm demeanour with a “get it done” approach.
- Resourceful with a keen ability to resolve customer issues.
- An affinity for our product line, and a belief in the Knix mission!
Eligibility Requirements
- Must have open and flexible availability
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25lbs
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.