Job description
Title: Front Desk Receptionist
Company: Diva Salon and Spa
Location: Country Hills
Status: Full Time
Company Profile:
Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team, and guests so there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and customer service training where every employee is offered the opportunity to experience ongoing world-class education. Diva management strives to provide feedback and guided career planning to develop each team member. At Diva, we offer competitive wages; As you grow in knowledge and skill, you earn wage and career advancement. Diva’s commitment to learning has contributed to our growth and status as a national industry leader.
At Diva, we offer a career, not just a job.
Job Description:
- Schedule guest’s salon and spa services, while implementing proper procedures
- Greet every guest and escort to waiting area
- Educate guests on services to increase service sales
- Provide excellent customer care and exceed guest expectations
- To maximize books for each service technician
- Close sales and encourage guest to pre-book services
- Cross-service selling
- Implement Aveda experiences
- Execute standard telephone procedure using appropriate customer service etiquette
- Perform appointment confirmations, 48 hours prior to appointment schedule
- Inform service technicians of daily schedules and any adjustments
- Resolve guest challenges, utilizing support from Frontline Coordinator/Salon Manager when necessary
- Support retail and service staff with retail productivity
- Create and maintain customer base
- Responsible for balancing and checking register drawer
- Perform other duties as assigned
Qualifications:
Education
- High school level
Work experience
- 2+ year(s) in-salon frontline experience
- 1+ year(s) retail experience
- Aveda background considered a strong asset
Skills
- Strong communication skills to confidently explain information and converse with customers/clients
- Organizational skills to effectively maintain day to day requirements
- Self-confidence and initiative to approach potential customers/clients
Working Conditions:
- High traffic salon in a great location!
- Black Dress Code
- Positive and professional working environment
Work Hours:
- Open Monday-Sunday
- Nights and Weekends
- Holidays
What we are looking for:
- Dedicated and creative individuals who are willing to go above and beyond to provide a great experience!
- Individuals with flexible availability (availability to work days, evenings, weekends, and holidays!
- Individuals who care about the beauty industry and are willing to go above and beyond to provide amazing guest care!
- Individuals with a passion for the beauty/wellness industry
- Individuals who are achievement-motivated to work towards and surpass realistic goals
- Individuals who are coachable and willing to learn and grow!
Bonus system includes:
- Education support and advanced training to grow your skills
- Staff and family discounts on products and services
If you are interested in this opportunity, please email your resume or apply within.
Diva Salon and Spa would like to thank all applicants, however only those who qualify for an interview will be contacted.
Diva Salon and Spa is an equal opportunity employer.
Job Types: Part-time to Full-time, Permanent
Salary: $16.00-$18.00 per hour
Job Types: Full-time, Permanent
Pay: $16.00-$18.00 per hour
Benefits:
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Day shift
- Evening shift
- Every Weekend
- Holidays
Application question(s):
- Are you able to work evenings and weekends?
Education:
- Secondary School (required)
Experience:
- Retail: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person