*** Please answer Pre-Screening questions to be considered for the position****
About us
At Bond Health & Wellness, we are committed to guiding our clients through their recovery journey with compassion and professionalism. We offer a range of services including Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy. We are looking for a dynamic and personable individual to join our team as a Front Desk Receptionist.
General Purpose of Position:
The ideal candidate is dynamic, compassionate, and articulate, with the ability to multitask and manage the client’s path to recovery from the first inquiry call to their full recovery and discharge. This role involves providing high-quality client care relations alongside reception and administration services in a professional, caring, and supportive manner, while maintaining the confidentiality of all information.
Key Responsibilities:
- Greet and welcome patients to the clinic in a professional and friendly manner
- Manage all incoming calls related to patient appointments for Naturopathic, Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy
- Schedule patient appointments using scheduling systems like Jane
- Handle incoming and outgoing calls, mails, emails, and faxes
- Prepare and ensure all new patient packages are ready daily and include all necessary forms
- Scan and upload completed patient packages and respective forms
- Perform financial transactions, including debit, credit card, and cash handling
- Charge appointments and submit claims to extended health care providers
- Maintain cleanliness of the reception area and waiting room
- Track metrics and clients’ Plans of Care
- Liaise compassionately with clients and their families
- Communicate professionally with all the providers and clinic staff
- Process payments, and handle faxing, scanning, and filing of documents
- Responsible for maintaining the overall cleanliness and professional appearance of the clinic.
- Perform any additional administrative tasks as directed by the manager, in accordance with clinic policies & procedures
Essential Requirements and Skills:
- College or university degree is preferred
- Experience using Jane app software to book appointments
- Minimum 6 months experience working as Front desk Receptionist
- Excellent interpersonal skills, including compassion and courtesy
- Exceptional English communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Proficiency in Windows and Microsoft Office programs
- Understanding of medical terminology is preferred
- Able to handle confidential information with discretion
What We Offer:
- Competitive hourly compensation
- A supportive and welcoming team atmosphere
- Mentorship and team support to help you meet your personal and professional goals
Hours:
We are currently looking for someone who is interested in working part time hours (8-20 hours) and available to work on Mondays to Friday.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.
Job Type: Part-time
Pay: $17.60-$18.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Application question(s):
- How many months of experience do you have using scheduling app - Jane ?
- Are you available to start training as early as August 25?
- This position currently offers a pay rate between $17.60 - $18.00. Are you comfortable with that?
Education:
- Secondary School (preferred)
Work Location: In person