Patient Experience Coordinator / Front Desk Receptionist
Niagara Health & Rehab Centre is seeking a Full time Patient Experience Coordinator (PEC) to join our multidisciplinary practice in St. Catharines. Our award-winning team is dedicated to working together to create a welcoming environment for all. Our mission is to help our patients and clients feel their best, to get back to doing what they love!
Reporting to the Clinic Co-Owners and the Patient Experience Lead, you will be joining an administrative team that is responsible for creating a strong relationship between our clinic practitioners and patients. Using exceptional customer service and multitasking skills, the PEC role provides administrative support and maintains clinic flow in a friendly, enthusiastic and professional manner.
About Us:
NHRC is currently a ~ 7000 square foot facility dedicated to providing our patients and clients the best evidence-informed care available. By incorporating treatment areas, state of the art technology and a fully equipped gym space for training and rehab, NHRC is able to assess, treat and rehabilitate virtually any musculoskeletal injury.
Our Services:
- Physiotherapy
- Pelvic Physiotherapy
- Chiropractic
- Massage Therapy
- Concussion Management
- Acupuncture
- Holistic Nutrition
- Strength & Conditioning
- Personal Training
- Advanced Gait Assessment
Primary Responsibilities:
- Optimizing the patient experience by demonstrating exceptional customer service skills with every interaction
- Answering telephone and e-mail inquiries, greeting patients and guests upon arrival, and responding to questions and concerns courteously and efficiently
- Booking patient appointments, collecting intake information and utilizing practitioner schedules
- Collecting payments and submitting to third-party payors such as Extended Health Care providers
- Working collaboratively within our administrative team by being friendly, coachable, dependable and positive
- Supporting a team of 15+ clinical staff, with administrative matters
Qualifications:
- Post-secondary diploma/certificate in office or medical administration - or - equivalent work experience
- Excellent customer service and telephone skills
- Strong written communication
- Ability to comfortably use the computer and web-based applications, while on the phone
- Experience in a physiotherapy clinic or other clinical environment is an asset
- Ability to work in a team environment and complete tasks efficiently
- Ability to multitask, maintaining composure and a positive demeanor – particularly during peak busy times in clinic
Our ideal candidate is someone who is:
- Outgoing
- Empathetic
- Adaptable
- A multitasker
- Team-oriented
- Engaging and approachable
- Organized
- Patient
- Passionate
- Fun
- Enjoys a fast paced environment
Job Type: Full time, permanent (40 hours/week)
Location: In-person
Salary: $18.00 per hour
Schedule:
- Our clinic is open during the week from 8am to 7pm, and on Saturdays from 8am-2pm.
- Availability to work a variety of morning, afternoon or evening shifts is an asset.
Perks:
- Company-sponsored team-building events and socials
- On-site gym
- On-site parking
- Paid time off
Job Types: Full-time, Permanent
Pay: From $18.00 per hour
Benefits:
- On-site gym
- On-site parking
- Paid time off
Work Location: In person