Fitness Centre Representative

About Us
Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium, and is home to several third-party tenants. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. SLSC employs over 180 employees who help make a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus. Our facilities are located in Cochrane, Alberta.

About the Position
You will deliver exceptional customer service as part of the dynamic SLSFSC service team, working within the Fitness Centre to check in guests, provide intros & tours of the center’s facilities, and support a clean, safe, and sanitary environment. This will include equipment maintenance, cleaning, and roaming the various fitness centre space to assist with customer issues, monitor for safety concerns, and enforce facility rules.

Job Type: Part-Time, Hourly, Year-round
Availability Required: Evenings & Weekends

Specific responsibilities:

• Assist our customers in a sincere, professional, courteous, and “above and beyond” manner.
• Multitask interactions with customers, knowledge of programs and how to register, knowledge of membership options, answering incoming telephone calls and providing tours to potential customers.
• Register and process customers promptly upon arrival and departure.
• Assist Fitness Trainers & Instructors with class set-up/take-down.
• Understand all aspects of the business including a strong knowledge of facility layout, programs, public & special events schedule, website daily updates, logbook notices, hours of departments & tenants.
• Demonstrate the use of sales techniques to effectively up sell SLSC programs, services and memberships.
• Handle & operate equipment – POS, printers, photocopier & computer
• Understand and apply all safety, security and emergency procedures including thorough knowledge of Fitness emergency procedures, and the required action plans.
• Listen to customer complaints with empathy & act appropriately with a customer service driven response.
• Assist the customer to make an informed choice.
• Daily cleaning of Fitness Centre & spaces - sanitation, laundry, and deep cleaning.
• Daily maintenance of bikes & other equipment in Fitness Centre & on the track & mezzanine
• Track monitor: Wrist band checks, make sure people are being safe and respectful to other users
• Other duties, as assigned.

Qualifications:

• You are a high-energy individual who thrives in a dynamic environment.
• You can follow guidelines and rules/job descriptions
• You must possess excellent public contact skills, strong organizational and communication ability, and outstanding telephone etiquette.
• Related front desk customer service experience, POS and exposure to the ActiveNet system would be assets
• Positive attitude, helpful manner, maturity, initiative and enthusiasm are essential.
• Your proven track record working independently and in a team environment will ensure your success.
• Able to work in a fast-paced environment with the ability to stand for up to 8-hours during a shift.
• Able to provide a clear Criminal Record Check
• Interest in, or working on gaining certification for Fitness Training (i.e. AFLCA or similar) in order to work a dual role as a Fitness Trainer (asset, but not required)