Req ID:492751
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Overview:
The NAM SERVICES organization is seeking an experienced and dynamic Lead Field Railway Service Technican, known internally as the "Flying Doctor Lead" to manage and oversee a team of flying doctor technicians in Canada and in the US. The successful candidate will lead the team in supporting critical railway projects, particularly those in distress, ensuring seamless maintenance of train and wayside equipment, efficient introduction of new trains into service, and prompt troubleshooting of various railway systems. The Lead Field Railway Service Technician will also be directly hands-on in these tasks.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage a team of Field Railway Service Technicians, ensuring high performance, motivation, and professional development.
- Project Support: Provide expert hands-on assistance to railway projects facing operational challenges, implementing effective solutions to mitigate disruptions and ensure timely project completion.
- Hands-on Maintenance: Perform and supervise regular and emergency hands-on maintenance on train and wayside equipment, including diagnosing issues, performing repairs, and executing preventive maintenance procedures to ensure optimal safety and functionality.
- Product Introduction: Coordinate and actively participate in the introduction of new trains into service, overseeing installation, conducting performance tests, training operating staff, and ensuring compliance with all safety and technical standards.
- Troubleshooting: Guide and perform hands-on troubleshooting of technical issues related to train and wayside equipment, utilizing advanced diagnostic tools and methodologies to minimize downtime and maintain operational efficiency.
- Technical Documentation: Ensure comprehensive records of maintenance activities, troubleshooting procedures, and project support details are maintained for accountability and future reference.
- Training & Support: Develop training programs and provide ongoing hands-on technical support to local maintenance staff, ensuring a high standard of equipment operation and safety.
- Collaborative Work: Work closely with project managers, engineers, and other stakeholders to understand and address specific project needs and technical requirements.
- Safety Compliance: Ensure adherence to all railway safety regulations and organizational policies, fostering a safe working environment for all staff involved in railway operations.
- Travel Coordination: Manage team travel schedules, ensuring coverage and support across the NAM region, with travel commitments up to two weeks a month.
Qualifications:
- Education: Associate’s degree or technical diploma in a relevant field such as Electrical Technology, Mechanical Technology, or Rail Technology. Equivalent hands-on experience may be considered in lieu of formal education.
- Experience: Minimum of 5 years of hands-on experience in railway maintenance and service, with at least 3 years in a leadership or supervisory role.
- Technical Skills: Expertise in railway systems and equipment (train and wayside), advanced diagnostic skills, and proficiency in maintenance software tools.
- Leadership Abilities: Proven leadership and supervision skills, with the ability to inspire and guide a team to achieve high performance.
- Problem-Solving Abilities: Strong analytical and problem-solving skills essential for identifying and resolving complex technical issues.
- Travel Availability: Willing and able to travel extensively, up to two weeks a month, across the NAM region to support various projects and maintenance needs.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
- Team Player: Ability to work effectively within a team environment and collaborate with diverse stakeholders.
- Flexibility: Adaptability to changing project needs and schedules, with a proactive approach to tackling unforeseen challenges.
Preferred Qualifications:
- Professional certifications in railway maintenance or related technical fields.
- Experience with specific railway software and diagnostic tools.
- Familiarity with NAM region railway regulations and standards.
Reporting To: SERVICES OPERATIONS SUPPORT CENTER Director
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Job Segment: Technical Support, Technology