Fairmont Gold Lounge Supervisor - Full Time

Company Description

Do you aspire to grow your career with a prestigious global luxury brand that offers unmatched development opportunities, worldwide perks, and a highly competitive compensation and benefits package?

As Fairmont Gold Lounge Supervisor, you will play a vital role in curating personalized and memorable experiences for our most discerning guests. From pre-arrival planning to departure farewells, you will ensure the highest level of service within our exclusive Fairmont Gold Lounge. Your leadership, attention to detail, and passion for hospitality will elevate the guest journey and inspire excellence in the team around you.

Job Description

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• A competitive rate of $32 per hour
• Complimentary work meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality.
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

Reporting to the VIP Leadership Team, responsibilities and essential job functions include but are not limited to the following:    

• Provide warm, sincere and engaging service ensuring we manage and foster the guest relationship
• Ensure Fairmont Gold Lounge and the food & beverage offerings consistently reflects the ambience and service standards set by the leadership team
• Ensure the delivery of excellent service during and in-between meal periods by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Assist the VIP and Fairmont Gold Leadership by motivating, leading, coaching and monitoring the performance levels of all team members
• Ensure Fairmont Gold Lounge is operating within the standards of a Forbes five-star venue
• To contribute and focus on daily growth of the operation though awareness and understanding of LQA and EES
• Work closely with Front Office and Fairmont Gold team to create memorable and luxurious experiences for VIP guests
• Work together with the culinary, service, and stewarding team to ensure that all food and beverage service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
• Have full knowledge of all offerings
• Consistently implement creative & innovative ideas to enhance guest experience by arranging seasonal activations in the Lounge in collaboration with culinary and beverage leadership
• Take lead in handling all guest concerns, reacting quickly and professionally with the goal to bring around full resolution with guest satisfaction top of mind
• Create and maintain a positive company culture with aim to sustain an engaged,  knowledgeable and enthusiastic team while building mutual trust, respect, and cooperation

Ensure that all safety and sanitation policies are followed when handling food and beverage

Qualifications

Your experience and skills include:

• Minimum of 1-year experience in luxury-level restaurant operations as a supervisor or service captain.
• An understanding and passion for the Vancouver culinary scene, and being a trend-setter in the market.
• Forbes five-star and/or Michelin rated dining experience strongly preferred.
• Problem solving & decision-making skills; analytical and highly detail oriented.
• Product knowledge, including a thorough working knowledge of wines, spirits and other beverages.    
• Excellent interpersonal & communication skills; service oriented and a team player.  
• Strong computer skills (Outlook, Word, Excel and MS Office software)
• Ability to work well under pressure in a fast-paced environment
• Ability to focus on the guests’ needs, while remaining calm and courteous at all times
• Serving it Right certification required
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends and overtime

Additional Information

Your team and working environment:
At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver. Fairmont Gold, our exclusive lifestyle experience, is the showcase of this address.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.
 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.