Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Full rate of pay, $27.99 per hour following 90 days of service
*full-time and part-time status colleagues
Job Description
What you will be doing:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide and maintain outstanding guest service in a unique, guest focused environment.
- Ensure that all Fairmont Gold Standards of Service & Operational Procedures are adhered to.
- Monitor maintenance of the physical Fairmont Gold product.
- Prepare, set up and maintain the Fairmont Gold food offerings each day.
- Preparation and set up of the Fairmont Gold honour bar.
- Organizing, cleaning, and maintaining the Fairmont Gold pantry.
- Ordering food and beverage inventory.
- Controls inventory of Food & Beverage supplies
- Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained.
- Active role in selecting new menu items and keeping the canapés, breakfast, and warming amenities current.
- Arriving guestroom warming as per Fairmont Gold standards.
- Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services.
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty.
- Strong and effective communication with all other departments to ensure that the expectations of our Fairmont Gold guests are consistently met and exceeded.
- Developing and maintaining relationships with our colleagues throughout Fairmont Hotels & Resorts, as well as our hospitality partners in Vancouver and throughout the world.
- Involved in all Fairmont Gold team building events, staff meetings and incentive programs.
- Other duties as assigned
Qualifications
Qualifications:
- Must be flexible to work a variety of shifts (this position is based on seasonality and business levels, ranging from 2 to 5 shifts per week).
- Excellent verbal and written communication skills.
- Must posses excellent guest service and team skills.
- Must have the ability to work in an unsupervised environment while maintaining the standards of the Fairmont Gold product.
- Previous food handling and guest service experience is required.
- Completed Food Safe Certificate.
- Completed Serving it Right Certificate.
- Must speak English fluently; a second language is a definite asset.
- Excellent knowledge of Vancouver restaurants, attractions, and services is a definite asset.
- Post secondary education and/or related studies an asset.
Physical Aspects of Position (include but are not limited to)
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 30lbs.
- Occasional ascending or descending ladders, stairs and ramps
Additional Information
Additional Information
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS